Overall

Promotion

Salary

Work/life balance

Culture

Leadership

Fnb Reviews

 

Fast paced

There is always something new to learn. I have learned to work independently, I take on my manager's duty when she is not in the office. the environment is fast paced, it has a high volume of recruitment but enhances an individuals personal growth and skills.

Pros: Good opportuity to learn and grow
Cons: Too much workload, it is a high pressure environment

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Exellent customer service

Its a great place to work in especially if you Work as a team in assisting customers the best possible way . The work environment is friendly it gets busy now and then but to handle the angry customers which is normally our challenge we worked together everyone knows to fit in everywhere you dnt just sit in your job role so we can work fast ,effectively and efficiently.

Pros: Enjoy helping and advising customers
Cons: Working on weekends

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Excellent learning curve

Hard working team, great work ethic.. Sourcing out of business and looking for clients externally.. Its a diverse company where growth should be what drives you.. You push yourself to the limits as pressure and targets have to be met monthly.. Typical day is not having time to eat because you servicing your clients.. I have learned to go after my dreams and a great work ethic.. Confidentiality and customer trust.. I enjoy interacting with different people of all races.. Deadlines are most challenging and stressful

Pros: Great opportunity for growth
Cons: 9-6

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Career opportunities

I am currently employed at Fnb home loans in the contact centre environment. Manage a team of collectors as well as payment specialists. Actively involved in strategies on both collections and payment solutions. Skills obtained: Analysis skills Critical thinking Problem solving skills Emotional intelligence Industrial relations Presentation and facilitation skills Customer service orientation Relationship building Conflict resolution Time management Professional communication

Pros: Great opportunity to better my career
Cons: Neg

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Sales, Customer Service, Team Leader, Team Management

Branch Controller -Manage and direct staff in terms of their daily sales and customer service. _ Do daily sales / customer experience stats. - Make sure that their daily/weekly/monthly targets are met. - Look for new sales / business opportunity to grow the business I enjoy sales and attend to customer needs and build good customer relationship. Most challenging aspect of my job is when we are not on target and to work out a strategy on how to overcome this challenge. Excellent relationship with staff and management who treat me with respect - value my contribution in the team. _

Pros: Do regular promations - Internal and external
Cons: Do not have a problem working long hours

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A

Grei at working environment Do I have thought my self quite a lot. Good communication skill, sharing and working with others. I also have learnt to handle conflicts and disagreements in a more better way. growth opportunities

Pros: Great work environment
Cons: Inequality

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It was always challenging... we had team buildings... got to learn to work in groups..

Good company to work Excellent company culture Love Good company to work Excellent company culture Love their employees Quality services Good management structures and festive season we use to make a pary for employees

Pros: Great opportunity when you are starting up
Cons: Long hours

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Learnings

Innovative culture Highly ethical Trusted banking brand Tech infused solutions Strategy centred around how we help clie re Results driven Younger people taking on more senior roles

Pros: Exciting culture
Cons: Long hours

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Contract

My typical work dat would be when the systems are offline and there customers news to do their daily banking etc. I have a strong relationship with my co workers because I am a team player. I've learnt to be able to work in a stressful environment and be able to keep my calm while giving my best service. I enjoy working with people because I am an outgoing fun person who likes engaging and helping others. The most challenging aspect is when you tell customers they need to do stuff themselves on online banking because some of them are still not used to it as yet.

Pros: Growth
Cons: Systems being offline

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