Overall

Promotion

Salary

Work/life balance

Culture

Leadership

Homechoice Reviews

 

My learning curve

My typical work day is listening to calls, give feedback to team leaders and agent. Update the tracker. Type out feedback forms. Sending an update to the business and team leaders. I have a good relationship with my teammates, agents, manager and team leaders. I have a learned a lot in this business because I started as and customer service and sales agent/ insurance and ended up a Quality Assessor. I enjoy giving positive feedback to agents and the business. The most challenging is when agents we're found non- compliant.

Pros: Great opportunity for recognition
Cons: No incentives

Was this review helpful?    +0       -0

 

Good learning and customer experience

Its tough working there as your worth is not always being recognised even though many of us go the extra mile, no appreciation is shown. Working with a team like that means a lot but at the end of the day your salary doesn't increase much. Iv had great fun working there so many years but there's no growth.

Pros: great shifts
Cons: no recognition, salary doesn't increase much

Was this review helpful?    +0       -0

 

Excellent customer services agent

We have some days whereby we will compete in an hourly performance per person or per team,where we will win whatever at stakes,when converting queries to sales I always have a strong relationship with my colleagues management wherever I have worked.. I learnt to understand that poor communication,information and training are the key to any business Everything man,but I can't think of any specific thing I enjoyed The most challenging part of this industry its when you have to keep a difficult customer to the business,where the manager is not around so your supervisor as wells

Pros: Great opportunity to grow
Cons: Poor public relations training from management

Was this review helpful?    +0       -0

 

Excellent learning experience

I love working with people that is why most of the day I am busy not only focusing on my job but also assisting other departments like collections and returns, doing stock counts I am one person who loves knowing everything if I don't have any work I shadow my manager and not only be limited to my job description. At work it gets very from Fridays customers collect their parcels or return, billing enquiries or make payments so the pressure became too much yet at the same time we need to make sales or activation outside

Pros: I am expecting a promotion
Cons: Steaming the beds

Was this review helpful?    +0       -0

 

Very professional

I am highly skilled in ICT with more than 9 years’ experience in Helpdesk services. Very capable with a proven ability to ensure the smooth running of ICT Helpdesk systems and to provide IT Helpdesk services that will improve the efficiency, performance of a company. Extensive practical knowledge of hardware, software, application testing, network support, and technical support, documentation of process flow, systems descriptions documentation and compiling of operational and technical procedures. I am also technically equipped and experienced with configurations and maintenance of Microsoft applications and Operating systems

Pros: You can grow a whole lot
Cons: Because it's a retail company ICT is limited and not focused on as much

Was this review helpful?    +0       -0

 

Excellent curve

I have learnt so much and I have grown, gained so much experience, the working inviroment , you get to learn at lot how the business operate. And the company is growing fast , the company it self has been doing well for the past few years now listed under JSE . We are all dedicated employees .

Pros: Great company to work with
Cons: Traveling

Was this review helpful?    +0       -0

 

Homechoice is a very big company,bt i would like to work for a company that will allow me to grow

Homechoice is great company to work for,my relationship with my co-workers is excellent,and what i enjoyed working there is when we are given a time off.the most challenging was to convince same customers everyday while they still have other debts on another departments.

Pros: so far i have not offered any opportunity
Cons: the hours were not bad

Was this review helpful?    +0       -0

 

Steep learning curve

Massive work load Great leadership Poor managers mostly Very manual work, no systems, no planning tool. Overloaded workforce; work not evenly distributed. Some work contracted hours, others spend twelve hour shifts.

Pros: Seemingly great opportunity
Cons: Long hours

Was this review helpful?    +0       -0

 

Willing to learn

I am a committed hard working dedicated individual who has a family to look after. I am responsible, accountable professional kind of person. Given a chance I will be worthy to your company.

Pros: Stability and growth
Cons: Working everyday

Was this review helpful?    +0       -0

 

Open to new ideas, new places, new opportunities plus greener pastures

I am a all rounder, helpful, client first, follow ups, cold calling, time management, have the energy the drive, the passion... In sales you need to be a peoples person, same applies with your co-workers, you need to treat them like friends and family because these are the people you'll spend most time with... Customer satisfaction is key, word of mouth works, build a relationship with the people you do business with and integrity... I enjoy traveling, seeing new places, faces and doing new things, advantages of sales is talking to different people daily... The most challenging thing about my job is over coming customer objectives, we need to be a step ahead of the customers...

Pros: Growth, greener pastures a learning curve
Cons: Difficulty waking up e.g going to bed at 2am waking up at 5am

Was this review helpful?    +0       -0

 

Results page: 1  2  3  4  5  6  7  Next »  

 

 

 

 

Latest Homechoice jobs