Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Exellent learning curve
Social & busy environment. You learn something new everyday. friendly environment & help each other in working as a team. Very understanding environment & can be pressured environment at most times.
Pros: incentive
Cons: commition
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Willing ness to take risk
I have ability to grow with an organisation, handle responsibility and build positive relationships with colleagues at all levels of enterprise. As a driven individual who wants to progress I am now looking to work in an energetic and performance-driven environment where talent is not overlooked. I feel your exciting company is a natural place for a hard working team player who is forward thinking. One of my strongest points is self motivation which allows me to perform well under pressure and against aggressive deadlines in any pressurized environment. My CV will provide you with greater details of my background and what I have to offer. I look forward in an interview with you at a mutually convenient time. In the mean time I would like to thank you for considering my application.
Pros: willingness to learn
Cons: Trying to assist everyone
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IT support, Team work, customer services and promoting products.
Typical day of work -taking calls -team meetings -stats reviews -coaching -coordinating -professional relationship with co-workers -working under pressure -dealing with customers -I like helping people and getting their internet connection restored -challenges was dealing with customers thats not computer literate but the great part is educating them with the proper knowledge -I enjoy helping people and making them better.
Pros: Good with people, patient, kind, always deliver on time, dertermined to succeed.
Cons: working night shifts
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Awesome experience
Company is great Working hours not so much Relationship with the colleagues is wonderful as I have been taught alot by them Management is great I just enjoyed so many things at iinet I enjoy the relationship I have with management and my colleagues if I am having a bad day they pick up the weight if either one of them is having a bad day I help where I can I have been taught so much there patience and to always take ownership of my work and take pride in what I do and to have confidence The most challenging aspect at iinet is the difficult customers
Pros: Great training
Cons: Irregular working hours
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Excellent learning curve
It was a great place to work at but the way the company works is no longer the same... company just makes changes without communicating to the staff. Dont get me wrong some people there it was a pleasure to work with but more or less it was a great learning curve but the only thing now is to move forward
Pros: Easy way making money
Cons: No growth, unethical
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Salary is too little.
Salary is always paid too short , they have a rule where you cant query your pay after a certain date . They expect that you should in your lunch and tea break call to have your salary or payslips fixed, No time off is given. Warnings are issued for almost everything. There is no opportunity for growth as I have seen people work for 5 years and have applied for manager position but did not even get the opportunity.. Unable to make rewards and recognition as they have too many rules and as soon as they see that people are coping they change it and make it harder to make extra incentives. They give you peanuts for a night shift allowance , which can't even get you a loaf of bread. Other companies not even half the size of this company get paid way more . Don't waste your time at this place .They don't care about nobody .
Pros: Straight shift
Cons: Salary is way too little.
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Culture
Company is great to work for. Personal growth is achievable. Company culture is great. Working for the company is a great experience. I'm looking for a new challenge and a better salary margin.
Pros: Personal growth
Cons: No incentive for absences award
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Iinet experienc
Techical austraila based call center helping customer calling in about an internet issue like slow speeds,dropouts,identify faults to have a technician sent out. Different internet services like adsl,on-net,off-net,fibre,naked dsl,HFC,fttn etc. Billes and payment,resend invoices via email. Log complaints. Follow up with customer calling different departments looking for updates for the customer. At the end of every call we must have a summary of what the customer was asissted with. One leaning new thing about the internet well troubleshooting. I enjoyed working with internet connections and problem finding.
Pros: There is growth as a floor Walker
Cons: 8-9 night shift
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Patience, service delivery and eagerness to help
I'm working as Technical support customer service representative, we're not only focusing on that as a department, we deal with bills and sales even though there is a billing and sales department but we are united a employees we helping each other to brand the company. If a client was calling regards to internet issues but they also want to know other services and their benefits we can also explain to the client before we can put them through a relevant department. The environment is friendly, people are very nice whether you know each other or not. We also have skype that help us to contact each other when one needs help we laugh and speak like we know each other. We sometimes deal with difficult and frustrated customers but we always give them an assurance that they are not going to drop the line without helping them.
Pros: If we meet our daily targets till month end for 3 months, the company increases our hourly rate, you get promoted so there is growth.
Cons: We are not working long hours, the shift are hectic hence we dealing with Australians
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No Growth
The company and people are great. I have been working here for over 4 years and totally comfortable. The company has just over 1000 staff members but the growth is a major let down. Being with the company I have reached the highest rate per hour so over the past 2 years I could not get an annual increase and I believe that is not fair.
Pros: Environment is great.
Cons: Not getting recognized and no increases.
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