Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Learning of new skills
MTN has been a great company to work for. The loyalty to the brand is evident even now. I worked predominantly in the call centre focusing on performance / people management, reporting and day to day management of soft skills. Managing people and the different personalities is always a fact that needs to be dealt with, but I feel that the skill set required to deal with the different personalities and change in management styles to suit the environment is essential. I have always enjoyed working in the call centre. Offering world class customer service and training and developing of staff to that end has been a passion.
Pros: Training and Developing
Cons: Growth Potential was limited due to the success rate of converting temp to perm staff within a short period of time
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Understanding costumer's needs
My typical work day is to meet costumer requirements. My relationship with my co-workers is good as i am a team person I learned to understand and work with different costumers for different cultures
Pros: Is to a Quality assessor
Cons: I work flexy hours
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Software Test Analyst 5+years’ experience in testing of Banking, Retail, Production Environments.
Software Test Analyst 5+years’ experience in testing of Banking, Retail, Production Environments. Project management skills, leadership qualities, general management, systematic approach, excellent interpersonal Skills and ability to work in a high stress environment.
Pros: great opputurnity for promotion
Cons: NA
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Software Test Analyst 5+years’ experience in testing of Banking, Retail, Production Environments.
Software Test Analyst 5+years’ experience in testing of Banking, Retail, Production Environments. Project management skills, leadership qualities, general management, systematic approach, excellent interpersonal Skills and ability to work in a high stress environment.
Pros: oppurtunity for promotion
Cons: NA
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Taught me to persevere
I am able to interact with lots of customers ,which is a learning curve because some customers are angry some extra sweet and understanding, I like everything about my team because we encourage one another to perform well, this job has taught me to be strong and to deal with any type of personality,most challenging aspect of my Job is when you are unable to resolve a customer query because u don not have access to some systems and you escalate but nothing is resolved, and customer is frustrated, and they think you don't want to help
Pros: Learning how to deal with different personalities
Cons: Working long hours but getting less salarie
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Learning curve
: Good customer relations. Invoicing Making my target Return stock Capturing new stock on system (GRV) Claims Stock taking Ordering new stock Day end Upgrades and new contacts Rica Officer General office duties Problem solving Opening and closing of the store Cashier Registration of new clients Data capturing Reference : Liz Tolmay (HR)
Pros: big company
Cons: long hours
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2IC
Supervisor's right hand man. Dealing with sim swap. Missing airtime. Loading of voucher. Simswap escalation. Me2u dispute. Call evaluations. Coaching. Roaming. Biling. Flow walking.
Pros: Supervisor
Cons: Long hours
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I learnt a lot about how the business is run and the challenges it may face.
It was a wonderful experience. Learnt a lot about work ethics, learnt what is expected of me as a customer service consultant. I also learnt about the company's policies, the importance to adhere to them. The importance of creating and protecting the brand.
Pros: Free airtime and data
Cons: Short breaks
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Fast growing company
shipping of handsets by scanning and checking that the correct quantity and correspondence invoice and manifesto go together to the customer. friendly colleagues always good to work together. team work is very important always be helpful to fellow co-workers. given the responsibility as a health and safety and also a first aider. when we have to reach our targets and its way too much that`s very challenging but always good.
Pros: much growth
Cons: 12 hours
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Excellent
I will like to apply for the position that has been available. I have alot of experience in the required areas and know that I will be the best candidate for the job.
Pros: great opportunity
Cons: long hours
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