Overall

Promotion

Salary

Work/life balance

Culture

Leadership

Cci Reviews

 

Great communication skills

Working in a call Centre has given me confidence to work well with people. I am able to work under pressure. I communicate well with clients. It has thought me to work well individually with minimal supervision as well as in a group.

Pros: Good commission structure
Cons: Long working hours

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Slow learning

Have had entensive experience in: Sales Inbound and Outbound Admin Data Capturing Quality Back Office Management 9 years of long service in the company

Pros: Medical Aid
Cons: Working hours 10am to 8pm

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Not the best place to grow

Terrible growth structure for people that want to progress fairly. Only those that have friends in higher management progress and fail later on due to poor judgement by their peers.

Pros: Great starting place to gain experience
Cons: Terrible growth structure

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Fast learner

I'm very positive out spoken driven person. I love interacting with others and helping people. Im a strong believer in God and love beyond words for the people I hold close to me

Pros: Helping people
Cons: Putting in hard work pays off

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Excellent learning curve

Large company with the bottom line being the ultimate goal. Misconceptions of certain acquired employees. Sharing of ideas and concepts not exercised. Opportunities for growth present however minimal.

Pros: opportunities to learn
Cons: travelling

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Learning all the time ... mind set always active

In short Cci is a good company .. Management and colleagues work as a team .And will always be loyal to the company as i do feel that as part of my family.There are challenges that one meet on daily basis E,g Meeting an irate Customer but at the end we always find a way to make sure that the customer is happy at the end of the day. The reason why I need to leave is only to enhance my skills and grow myself for better opportunities.

Pros: Promotions are available
Cons: Long hours ofcourse

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Learning curves

A usual working day is not to bad as we deal with rude clients on a daily base, aside from that we have good relations with co workers as its one goal that we working towards, the 10 hour shift can get hectic at times but we got to stick it out.

Pros: There looks like there is room for promotion
Cons: Long hours worked

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Excellent communication skills.

Excellent communication skills, attentive listener. Very hard worker and comfortable in working with all races. The ability to work as a team and individually.

Pros: At the best to be promoted
Cons: Long hours

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Always be open to learn every hour of every day

Oworking at cci i realised how competetitive a call centre enviroment can be trying to meet target regardles of the obsticles nor the data you have been given. With this i have learnt to always look for an opportunity to make that sale even if there no loop hole i can see cause u never know when u give a person a customer service experience they ease their hearts and stories giving u all the position the obligation for them to see the need of ur product and benefit and how it fits in their lives then make them realise they have already taken it. With all that presure always being open to learning is a big thing not only from ur leaders but mostly from the people around u ur peers cause u may be strong somewhere but need asistance at some areas where u would find that ur nearest colegues are strong

Pros: Being there for everybody and taking your job seriously and punctual
Cons: Akward working hours and always longer hours then expected

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Excellent communication skills

• Team environment • Knowledge of principles and processes for providing customer services • Knowledge for business related documents • Knowledge of principles and methods for receiving and moving stock • Quick and willing learner • Professional telephonic manner • Confidentiality and privacy of client information and files • Ability to work unsupervised and adhere to routine tasks till completed to required standard. • Excellent communication skills • Friendly, honest and reliable, Patient with a sense of humor, Good Presentation. • Interpersonal skills • Time management • Flexibility • Deadline driven

Pros: Friendly, honest and reliable, Patient with a sense of humor, Good Presentation.
Cons: Deadline driven

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