Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Back ground
Im working as customer Service representative at Multichoice Dstv .Typical day would include coming in early to book a workstation and check your Inbox for any new developments, assisting customer with technical related decoder issues and accounts reconciliation, and decoders insurance claims and activation. - Your relationship with co-workers, its a very friendly environment where you easily interact with everyone even the management. What you have learnt : through out all my customer service experience I have learn to be positive minded and to focus on my Job, customer service industry can be very hard and you need to be calm and not take everything to heart. -What you enjoy most: i have enjoyed mostly team buildings and team competitions, I like challenges - The most challenging aspects of the job: dealing with Irate and swearing customers, having to work on weekends and holidays but it pays later.
Pros: new challenges and personal development, promotions and better salary
Cons: working on holidays and weekends
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Learning environment
I have learn a lot from the testing team as well as from developers. The company practice agile methods and in a team we do scrum ceremonies, it was an eye opener. Testing is done from component level where developer finishes a task then that feature is test in QA environment to make sure it works. Then integration testing is done in Staging environment to make sure the feature work well with other software then deploy to Production like - Canary environment to do your system testing then live we do acceptance testing.
Pros: Working environment
Cons: No room to growth
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Excellent Learning
My time at MultiChoice has given me ample opportunities to learn new things daily and it has been a wonderful experience for me meeting new people, being in a new environment and learning the world of work.
Pros: Excellent benefits for employees and opportunities to grow.
Cons: There are no cons
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I love Agriculture
I love working within my company though is not relaxant to my carrea path I find it interesting interacting with other different types people . On a daily basis I work with different clients day in day out with different queries n's Los taking payments. I enjoy interactin with clients at all costs . The most challenging aspecta it's the lack of growths.
Pros: Learning new things in other fields
Cons: No growths due to its not my carrea path
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Passion for insurance industry.
I am directly responsible for ensuring that TV and Radio services are broadcasting at all times possible. Interacting with my fellow colleagues is fun and very interesting as one has to deal with different personalities and cultures throughout the shift. Attending to alarms, ensuring the correct escalation process is followed and also the correct SOP is followed ensure a good day. It is very stressful having to attend to many issues during a shift. I have learnt that I am in the wrong industry. During an aptitude test, it was found that my skills would suit the Sales Industry. This is what prompted me to seek employment in the Insurance Industry as a Technical person as this would maintain my technical interest as well. I enjoy being part of a team that understands what the goal is. The most challenging aspect of the job is being able to focus for twelve hours, ensuring no issues are missed.
Pros: Good company and secure employment.
Cons: No job satisfaction.
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I am a great person to work with
Aim is to secure a position in an environment where I can fully utilize the knowledge and skills that I have acquired, while studying and during work experience. I possess excellent analytical, and communication skills (both verbal and written). I possess antiquate and interpersonal skills. I work well in a team and I am a committed self-motivated individual who is also willing to learn.
Pros: opportunity to grow
Cons: Shifts
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There's always something to learn everyday
Builds character to work well alone and with people, everyday is a challenge, producing effortless customer service is the best part about the job. The pressure is always there to keep one on their toes at all times, which is fun, there's no time to sleep. We help one another as colleagues, if you don't know something, there's no shame in asking. A customer smile after the service is what I always look forward to.
Pros: Good opportunity for servicing customers
Cons: Few staff for a busy company
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Learning experience, customer service knowledge
A very busy environment which initially keeps you on your toes as any thing could happen during a call. Relationships with co-workers is ok as you meet alot of faces, some old and some new. The most challenging aspect with in the job is having to work long hours to get paid a better salary compared to what you receive on a month-to-month basis as well as being converted to a perm employee.
Pros: Great command to the service center environment
Cons: Shifts, irregular salary, promotions, conversion's
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I am a hard worker
I am an excellent candidate for the job ho loves new challenges, a well strategic team player who strives to get the best in everything and i am keen on learning more in the other challenging fields and advance through it.
Pros: there is growth
Cons: normal hours
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Excellent company
I had never worked in multichoice,I do apply for learnership, so that i will work in multichoice in the future, and I'm looking forward to join multichoice company.
Pros: Great opportunity for promotion
Cons: Long work hours
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