Overall
Promotion
Salary
Work/life balance
Culture
Leadership
I have learnt how to be patient with people
I assist customers with technical, mobile, billing, extraview &boxoffice queries. We are structured in teams so that it can be easy to manage us.I have learnt to be patient with people &customers. I enjoy when i am given the opportunity to look after various teams it opens me up to how to deal with difficult customers & having to resolve their queries immediately as I have all the necessary tools to do so.The most challenging part of my job is when i have to escalate queries due to system errors instead of resolving them @ first hand.
Pros: acting as a supervisor
Cons: shifts
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Excellent learning curve
The company that I was working for is one of the biggest company in the whole because it has allot of employees who are well successful. It's the media company that is one of the best
Pros: Proffesional
Cons: Normal working hours
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There's always something to learn everyday
Builds character to work well alone and with people, everyday is a challenge, producing effortless customer service is the best part about the job. The pressure is always there to keep one on their toes at all times, which is fun, there's no time to sleep. We help one another as colleagues, if you don't know something, there's no shame in asking. A customer smile after the service is what I always look forward to.
Pros: Good opportunity for servicing customers
Cons: Few staff for a busy company
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Excellent learning curve
Met a lot of great people, ambitous, talented and educated. But the job market isn't so great. However its a huge company with about 2000 warriors. Competition is tight, many get stuck while others leave. Chances of a promotion are slim to none. Those who got promoted before, can be demoted within a month. Lack of consistency. But a great company on the corporate side.
Pros: Different sectors, a learning curve
Cons: Night shift, weekends and holidays you are in. No christmas lunch with the family
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Outgoing and energetic Post graduate in small business Management diploma, c
I am writing to enquirer if you have any vacancies in your company. I enclose my CV for your information. As you can see, I have had extensive vacation work experience in office environments and service industries, giving me varied skills and the ability to work with many different types of people. I believe I could fit easily into your team. I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I'm keen to work for a company with a great reputation I have excellent references and would be delighted to discuss any possible vacancy with you at your convenience. In case you do not have any suitable openings at the moment, I would be grateful if you would keep my CV on file for any future possibilities. Yours sincerely
Pros: noe
Cons: none
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Good learning curve
Good learning curve. Learning how to deal with different clients.No growth.No opportunity for promotions.No good functional work relationship with senior executives.
Pros: Great for learning purposes
Cons: No growth
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Excellent
Excellent company to work for Great respect for employees Great Benefits Empowering employees Developing Employees Secondment opportunity when studying Salary very impressive
Pros: Great opportunity
Cons: Knocking off midnight
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Great customer experience
working at multichoice is fun, we get celebrities come in and entertain us.sometimes hectic when taking calls because of difficult queries. i now know a lot about decoders. technical side and how they do the billing. working hours are not bad but shifts are hectic because of transport. all in all i have learned a lot..
Pros: great exposure to entertainment
Cons: working shifts
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To become a leader in training and development
To become a leader in training and development, through honing my skills, understanding the legislation and the process involved in aligning business practices to said legislation. Aligning training and development as a Strategic Business Partner within the organization, through tapping into individual potential and maximizing organizational productivity and profitability.
Pros: Free Lunch
Cons: Rotating Shifts
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Back ground
Im working as customer Service representative at Multichoice Dstv .Typical day would include coming in early to book a workstation and check your Inbox for any new developments, assisting customer with technical related decoder issues and accounts reconciliation, and decoders insurance claims and activation. - Your relationship with co-workers, its a very friendly environment where you easily interact with everyone even the management. What you have learnt : through out all my customer service experience I have learn to be positive minded and to focus on my Job, customer service industry can be very hard and you need to be calm and not take everything to heart. -What you enjoy most: i have enjoyed mostly team buildings and team competitions, I like challenges - The most challenging aspects of the job: dealing with Irate and swearing customers, having to work on weekends and holidays but it pays later.
Pros: new challenges and personal development, promotions and better salary
Cons: working on holidays and weekends
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