Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Work hard smart and honestly and generate new ideas for the company
Manage a high-volume workload – Resolve an average of 550 inquiries in any given period and consistently meet performance benchmarks in all areas exes, (compliance, attendance, hold time, transfer-rate, and shrinkage) Became the lead "go-to" person for new reps and particularly challenging calls, earned 100% marks in most categories including communication skills, listening skills, problem resolution and politeness. Commended for initiative, enthusiasm, persuasiveness and dependability in performance evaluations. Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Pros: need educational qualifications to reach any level of promotion
Cons: flexible shifts
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Great Company Benefits, Lovely Staff
The staff was great. Everyone had an air of "we're here to work and make money." They were helpful and amicable. The work life balance was non existent. As a customer care agent the basic salary was on the lower side of the spectrum, so to supplement overtime is a constant must. Because I lived in Soweto and the office was in Randburg, and I was using public transport; It would sometimes make more sense to sleep at work then start a new day. That way I get enough sleep, save money and am punctual.
Pros: Respectable comapy, great staff
Cons: Long hours, Distance and Transport, Low Pay
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The experience was scintillating.
The company phenomenal to work, as you'd have a hassle free atmosphere as soon as you went till I knocked off. The best shift was the early shift from 7th to 3pm. The company taught how being panctual plays a big role in one's career and of cause all the technical side of the profession. The most challenging side was having to learn and perfect being technical savvy.
Pros: growth was slow
Cons: none
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Grea stepping stone
I work at multichoice and I have learned alot. I have been able to handle pressure.I get along with everyone in my team.I enjoy helping the customers and knowing that I was able to make a customers day is the best.the most challenging aspect of my job is working shifts.
Pros: Great learning environment
Cons: Working shifts
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Excellent learning curve
working at SuperSport is such a great experience it has played a key role in developing my personal work ethics i go to work all the time with the purpose of getting something done we have a support structure that priorities employees' personal and work related issues which makes the business in touch with its employees.
Pros: discounts on packages
Cons: long working hours
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Vibrant and innovative, Niche products, Casual culture
Company tends to operate in silos. Change is constant and adapting is compulsory Learning and Development opportunities are vast. Budget restrictions hinders certain growth objectives Company portrays a casual, yet innovative atmosphere Co-workers worked as a close knit team with high morale, however challenges arouse when team merged with marketing department. Well established and deep rooted trade relations Too many strategy meetings which led to overtime in order to catch up on various projects. Integrating the marketing and sales team was a huge positive too in that it meant a united objective had to be met in terms of marketing and sales plans
Pros: Huge corporate with various departments, where growth could be possible
Cons: Constant restructuring to align company with objectives, dampened spirits throughout
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To become a leader in training and development
To become a leader in training and development, through honing my skills, understanding the legislation and the process involved in aligning business practices to said legislation. Aligning training and development as a Strategic Business Partner within the organization, through tapping into individual potential and maximizing organizational productivity and profitability.
Pros: Free Lunch
Cons: Rotating Shifts
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Excellent learning curve
Senior management queries Brand Management Coach and evaluate staff Resolve complaints / queries Manage productivity of self and staff Manage departmental information and administration (reports, journals, statistics, performance contracts, Training Tracking, coaching log sheets) Recruit staff members Identify developmental needs Conduct Training Provide feedback to manager and staff
Pros: great company to wok for
Cons: poor work life balance
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Excellent learning Curve
I love Multichoice as a company and would have liked to stay longer as I enjoy working with people and the activities that takes place in order to grow us as their employees. Multichoice is an innovative company that has a huge room for growth, as a multichoice employee I feel I would have developed to the stage I want to see my self in the up coming years. Though due to challenges I feel I need to move to a different company that will cater for my growth as a youth with dreams that needs to be fol filed in a certain time frame.
Pros: Great opportunity for skills development
Cons: late shift's
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Excellent learning curve and experience
It was great working at multichoice. I just felt that I needed to get a bigger challenge and a bit if more experience. I didn't see myself working at a call centre all my life. I need a challenge that I can face hands on everyday and enjoy it at the same time
Pros: Great working opportunity
Cons: Long working hours with over time
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