Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Excellent Workplace, Many hours
The workplace is excellent. Colleagues are friendly, helpful if you are stuck with something. You learn a lot in terms of customer service as well. Only Drawbacks are the long hours.
Pros: Friendly co-workers, chance to get a higher post
Cons: Long working hours
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Brilliant opportunity to learn about customer service and team work.
My current position is very challenging and enjoyable. A typical day starts with me planning my day and when my shift starts, execute all of my gals set for the day. This was a challenge when I started working there due to the fact that you would sometimes get irate customers - I have really worked hard at dealing with frustrated customers since I am the voice for Multichoice to make sure that all their customers are a happy after my dealing with them. Most importantly, I am have learned a lot of team qualities and I consider myself a team player.
Pros: Perfect opportunity in my growth.
Cons: Flexi hours have somehow affected some of my days but I seem to now have a grasp on it.
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Excellent learning
I am an energetic person who is willing to learn. I am looking for a job where i can grow as a person and add to the company. I work well under pressure.
Pros: Growing within the company
Cons: Worklife balance
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Excellent learning curve
we get to work and we either have a team meeting regarding our days work and we all work together to achieve our targets QA wise hold times as well as briefing if they is any problems with the service we are providing. i enjoy the culture and atmosphere is very pleasant they is no racial discrimination as well as we all work as a team to achieve our goals
Pros: No opportunity
Cons: working hours are excellent just looking to work a job which has a latest shift of 8pm
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Ive worked for multichoice since 2011 july and learnt form others and thought other what i know best
ive worked as out bound consultant solving customers complaint,sellling d/o and checking why d/o was unpaid, technical quiries and now im working at insurance department selling and upselling insurance
Pros: ive learn data capturing, selling, handling phone technics, how to deal with angry customer,selling and upslling by handling objections
Cons: non
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Great company
A great company with great people. Teaches teamwork and there are many opportunities for growth. The hours are flexible or permanent and employee wellness is front of mind.
Pros: Shifts
Cons: None
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Good exposure
Working at this company is good in terms of being disciplined with regards to time management, following rules and regulations. I assist clients on a daily basis with any related customer query. My relationship with co-workers is great inactive, assist and socially good. I'm learning to think for the customer, to interactive more with people, how to adapt to new changes, systems and how companies work. The most challenging aspect is when a client comes through having difficulties with accessing a show on their smart tv, it's challenging because I need to imagine what the customer is seeing on their end and it becomes for challenging when the customer dos the opposite of what instruct them to do.
Pros: Great opportunity for digital customer care
Cons: changing shifts, this week can be night the next day. Quite strains for my health
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There's always something to learn everyday
Builds character to work well alone and with people, everyday is a challenge, producing effortless customer service is the best part about the job. The pressure is always there to keep one on their toes at all times, which is fun, there's no time to sleep. We help one another as colleagues, if you don't know something, there's no shame in asking. A customer smile after the service is what I always look forward to.
Pros: Good opportunity for servicing customers
Cons: Few staff for a busy company
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Learning environment
I have learn a lot from the testing team as well as from developers. The company practice agile methods and in a team we do scrum ceremonies, it was an eye opener. Testing is done from component level where developer finishes a task then that feature is test in QA environment to make sure it works. Then integration testing is done in Staging environment to make sure the feature work well with other software then deploy to Production like - Canary environment to do your system testing then live we do acceptance testing.
Pros: Working environment
Cons: No room to growth
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The truth
A typical day would include answering of calls and asisting customers with account queries and technical queries. The environment is free yet professional and one can easy get along with the people around. In the time i have been with the company, i have learnt most of what there is to know about decoders and accounts. What i enjoy most are the laughs i share with my fun customers. The most challenging aspect of my job is knocking off at 11pm.
Pros: Big company
Cons: Long working hours and too little pay.
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