Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Need for change
Working with customers needs making sure the daily stats are met, I work well with my peers cause we all have a common goal and are team members. This jobs needs a lot of attention because u are dealing with customers via email and inbound calls and sometimes outbound calls. I enjoy when a customer is satisfied with your response on a first contact by that I know I have done well with my job, then I feel disappointed if I can't assist a customer in time cause they get frustrated and this equals poor service
Pros: getting to work on different accounts available in the company
Cons: shifts
Was this review helpful? 
+0 
-0
Challenge and Collaboration
I absolutely love working at Multichoice. At Multichoice, it is always busy, the people are always energised, enthusiastic and professional. We are forever recieving new projects which keeps me stimulated.
Pros: Entertainment, great benefits, great people to work with
Cons: Promotions, salary and growth
Was this review helpful? +0 -0
Back ground
Im working as customer Service representative at Multichoice Dstv .Typical day would include coming in early to book a workstation and check your Inbox for any new developments, assisting customer with technical related decoder issues and accounts reconciliation, and decoders insurance claims and activation. - Your relationship with co-workers, its a very friendly environment where you easily interact with everyone even the management. What you have learnt : through out all my customer service experience I have learn to be positive minded and to focus on my Job, customer service industry can be very hard and you need to be calm and not take everything to heart. -What you enjoy most: i have enjoyed mostly team buildings and team competitions, I like challenges - The most challenging aspects of the job: dealing with Irate and swearing customers, having to work on weekends and holidays but it pays later.
Pros: new challenges and personal development, promotions and better salary
Cons: working on holidays and weekends
Was this review helpful? +0 -0
Excellent learning curve and experience
It was great working at multichoice. I just felt that I needed to get a bigger challenge and a bit if more experience. I didn't see myself working at a call centre all my life. I need a challenge that I can face hands on everyday and enjoy it at the same time
Pros: Great working opportunity
Cons: Long working hours with over time
Was this review helpful? +0 -0
The experience was scintillating.
The company phenomenal to work, as you'd have a hassle free atmosphere as soon as you went till I knocked off. The best shift was the early shift from 7th to 3pm. The company taught how being panctual plays a big role in one's career and of cause all the technical side of the profession. The most challenging side was having to learn and perfect being technical savvy.
Pros: growth was slow
Cons: none
Was this review helpful? +0 -0
Outgoing and energetic Post graduate in small business Management diploma, c
I am writing to enquirer if you have any vacancies in your company. I enclose my CV for your information. As you can see, I have had extensive vacation work experience in office environments and service industries, giving me varied skills and the ability to work with many different types of people. I believe I could fit easily into your team. I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I'm keen to work for a company with a great reputation I have excellent references and would be delighted to discuss any possible vacancy with you at your convenience. In case you do not have any suitable openings at the moment, I would be grateful if you would keep my CV on file for any future possibilities. Yours sincerely
Pros: noe
Cons: none
Was this review helpful? +0 -0
Working for multichoice was a great experience
A typical work day at multichoice is helping customers solve their problems whether it be technical or financial also welcoming new customers on a daily,all employees at Multi choice are like a family there is good relationships between everyone.the best part was when we celebrated the 30 years of great native (anniversary), the biggest challenge is trying to calm down a irate customer to listen to you and to make them understand what the problem is.
Pros: Opportunities for promotion
Cons: Shifts
Was this review helpful? +0 -0
Vibrant and innovative, Niche products, Casual culture
Company tends to operate in silos. Change is constant and adapting is compulsory Learning and Development opportunities are vast. Budget restrictions hinders certain growth objectives Company portrays a casual, yet innovative atmosphere Co-workers worked as a close knit team with high morale, however challenges arouse when team merged with marketing department. Well established and deep rooted trade relations Too many strategy meetings which led to overtime in order to catch up on various projects. Integrating the marketing and sales team was a huge positive too in that it meant a united objective had to be met in terms of marketing and sales plans
Pros: Huge corporate with various departments, where growth could be possible
Cons: Constant restructuring to align company with objectives, dampened spirits throughout
Was this review helpful? +0 -0
Superb learning opportunity
Greetings to all I Mr Daniel is looking for a vacancy where it's customer service based. I'm very subtle, but competitive, passionate about my craft. Goal driven, ooze energy "positive energy" and I always make sure my work talks louder than my voice. I'm not only looking for a job, I intend to have a the time of my life at that institution not only that I want to be an asset to the organisation. Regards X.
Pros: growth
Cons: Long hours
Was this review helpful? +0 -0
Work hard smart and honestly and generate new ideas for the company
Manage a high-volume workload – Resolve an average of 550 inquiries in any given period and consistently meet performance benchmarks in all areas exes, (compliance, attendance, hold time, transfer-rate, and shrinkage) Became the lead "go-to" person for new reps and particularly challenging calls, earned 100% marks in most categories including communication skills, listening skills, problem resolution and politeness. Commended for initiative, enthusiasm, persuasiveness and dependability in performance evaluations. Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Pros: need educational qualifications to reach any level of promotion
Cons: flexible shifts
Was this review helpful? +0 -0
Latest Multichoice jobs
© Copyright 2025 Zigo.co.za All Rights Reserved.
