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Tcm Reviews

 

Great working experience

I have been outsourced all these years to different companies which made me gain alot of different working experiences like Desktop technician, technical helpdesk , escalation management and a Duty Manager at MTN .

Pros: Great exposure
Cons: Long working hours

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Stepping stone

Done done done .exposure to stripping and assembling of laptops desktops and printers ability to take your time with calls manage yourself . Run errands. Exposure to Microsoft suite installs and troubleshooting

Pros: Standby
Cons: Excessive driving

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IT

IT support for absa branches in and around pmb all IT support desktops,laptops,printers, servers . I am a down to earth person and friendly, I have learnt a lot during my years and every day is a learning challenge,

Pros: Willing to grow
Cons: No cons

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Have a good base where I learnt for the bottom up

Managing all escalation/processes and procedure on all departments within the company. Stores / logistics/ workshop reapiars / Security and services devision.

Pros: Family type of bussiness
Cons: Feel like I need a new challange

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Expirance

working at TCM for a year and it has been a great year fun environment and good full of amazing people. The workload is just another one, sometime have to work till late, but then im one person that like working. The only thing that stresses me is there is no growth.

Pros: GATING A BASELINE,LEARN ALOT
Cons: WORKING SMALL HOURS

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Junior IT engineer application

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Pros: Great opportunity creator
Cons: Long working hours

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Review salary

outsourced to a client and there is their internal company so even if there are opportunities, we don't get the first priority , no growth doing one thing with limited resources

Pros: no oportunities to grow
Cons: no challange at all

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Dynamic customer service and team work environment

My job involves interacting with customers on a daily basis, collaborating with different stake holders and other teams ain order to address escalations and long standing issues and

Pros: Challenging opportunities and growth potential
Cons: Maybe once in a while there projects that may demand working til late at night inclidong weekends

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Excellent Learning curve

Good day Please note that i am currently a coordinator for TCM basically what i do is assign calls to technicians and monitor the calls, make sure they don't run out of the SLA, updates and close calls. We have a system that we also order machines for the clients, I am suitable for the post because I've been a desktop support engineer and i am also working with the calls. I am self motivated person, with the ambition to learn more each day, Its very easy for to adapt to new employees and new environment. I get along with everyone with a bubble personality. Kind Regards Precious Fakude

Pros: Please refer to my cv
Cons: Long working hours

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Learning curve

It's been quiet a learning experience for for changing from Corporate environment to supporting a call centre environment where you are solely responsible for your shift and the agents working

Pros: enough days off to spend with family
Cons: Odd working hours as it is shift based

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