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I would like to for the institution in which I will be able to share the knowledge I have gained
I am a malty talented and skilled young man, excellent with inter personal relationship A natural quick leaner and achiever through diligence and dedication I have ability to work in teams or as well as lead them to achieve their potential. Natural leader who knows how to share and inspire others. Strive for the vision or goal at hand The ability to work under pressure and another person’s leadership as well as aspiring to achieve their vision, without losing confidence. Remain open minded when facing a challenging situation in a group Worked at 30 Baker street Standardbank for printer, desktop installation as a project Worked as an Hardware Professional for Laptops Dell Model, Desktop Dell and Printers Of Lexmark Models is Cx410de, x656de, MX711, X940de and X945de. Worked as a network administrator at Paramount group and also doing desktop support
Pros: Doing one thing everyday
Cons: i have learned a lot from company
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IT Manager
A bright, talented and ambitious Customer support engineer with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organise and present complex solutions clearly and accurately.
Pros: N/A
Cons: N/A
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Work
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Pros: Great
Cons: Always busy
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Excellent Learning curve
Good day Please note that i am currently a coordinator for TCM basically what i do is assign calls to technicians and monitor the calls, make sure they don't run out of the SLA, updates and close calls. We have a system that we also order machines for the clients, I am suitable for the post because I've been a desktop support engineer and i am also working with the calls. I am self motivated person, with the ambition to learn more each day, Its very easy for to adapt to new employees and new environment. I get along with everyone with a bubble personality. Kind Regards Precious Fakude
Pros: Please refer to my cv
Cons: Long working hours
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Learning curve
It's been quiet a learning experience for for changing from Corporate environment to supporting a call centre environment where you are solely responsible for your shift and the agents working
Pros: enough days off to spend with family
Cons: Odd working hours as it is shift based
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The company gives you a platform to sell yourself an also to proof Yourself
Working review as field tech engineer is a greate opportunity as you work with different clients whom give you software problems an also hardware so that you solve them very quick an with a good understanding, troubleshooting not forgetting a good customer communication an building a best relationship so that in future i become a best in my field. Not forgetting to be on time as we work according to SLA service level agreement
Pros: It gives me growth so that in future i can become my own boss an have my IT company
Cons: Yes
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Good working skills
They are a good company, but the way they run the company wasnt right. They expect alot more from employers and employees and dont ruminate then for there hard work. I have leanrt alot over the years with my team which we worked on the absa account only. Dealing with all absa staff was exciting and i enjoyed going to work everyday and having a great communication with each and everyone. I ran multiple sites at once and attended to multiple escalations and was there when needed and gave my all, but tcm as a company doesnt see what you put into the company so that they can have a good name at the end of the day.
Pros: You learn alot within the company
Cons: Company doesnt see what you worth and what you do
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Expirance
working at TCM for a year and it has been a great year fun environment and good full of amazing people. The workload is just another one, sometime have to work till late, but then im one person that like working. The only thing that stresses me is there is no growth.
Pros: GATING A BASELINE,LEARN ALOT
Cons: WORKING SMALL HOURS
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Call Center
I am currently working for an IT company as a call administration. I received and assign calls to relevant technicians based on their geographical locations and the accounts they have been trained in. I keeps all clients updated and respond to escalations and do request stock for technicians when required. I do follow ups as well as draw a report every day. I do standby as well as stock checks every month end. All technical need to speak to me should they require assistance with their daily work.
Pros: Getting to build relationship with clients, being able to assist technicians as well as give positive feedback to our clients
Cons: if a technician cannot meet the SLA then its my fault
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Excellent learning curve
A competent IT support professional with a proven track record of providing specialist technical and Desktop support. Extensive experience of working in the front line Helping Clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company.
Pros: study leaves
Cons: no promotion
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