Overall
Promotion
Salary
Work/life balance
Culture
Leadership
When working for a Corporate Entity as large as Telkom you should make sure you a brand ambassador
A typical day at my workplace is quite hectic as our branch is a "flagged store" which means we have lots to do all the time, we are like family at work , communication is key , we always letting one another know what we doing or even how long we will be gone when we do decide to take a break, I have learnt that if a colleague has made a mistake , that we should help each other, because at the end of the day the customer does not look at the incompetence of your co-workers but they look at the Company . What I enjoy most is when we as a team are able to sharpen one another , getting a customer sorted and happy together , wether it's checking for availability for a unit , or doing a Internet Account configuration. The most challenging aspects would be the time frame in which we get queries sorted , dealing with a customer who has been over promised and been under delivered .
Pros: Great oppertunity for growing ones knowledge around telecommunication
Cons: Working late shifts , getting paid normal rate on public holidays
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GREAT OPPORTUNITIES
= Integrity and telephone etiquette = Team leader and respect for punctuality and regular attendance = Appropriate Evaluation and Feedback = Prioritization and Allocation of Resource = Computer and communication skills = Planning and organizing skills = Interpersonal sensitivity
Pros: GROWTH IN THE BUSINESS
Cons: WORK EXTRA MILE
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Voice and data specialist
Im also excellent in bookings for repairs,recieving,phone setups,router, laptops setups, proccesing of new contracts with excellent customer service and selling skills
Pros: I enjoyed solving customer problems and come with solutions
Cons: 7:30 am to 7pm
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Excellent learning curve
My professionalism has increased and moulded by the environment and the type of customers I work with. Being a great team player makes it easy for me to communicate and giving ideas on how to work smart to meet our target. Meeting a Target as a team not individually has been the most challenging if one team member is struggling. What I enjoy the most is getting commission and incentives, my basic is actually a Bonus I focus on making more commission than the previous month.
Pros: Better opportunities
Cons: Less commission
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Good learning curve
We had a good working relationship with co-workers, the most challenging aspect of the job is to face angry customers, what i enjoy the most is to get a new task everyday
Pros: Great opportunity for Promotion
Cons: Normal working hours
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Learnt alot in the technical enviroment that can carried out in other companies and daily lifes
working in an enviroment , not just taken has a job, this needs to something we look forward to on a daily basis and strive to fill all duties and tasks given throw out my work we learn that we need too make things a task and be the best at it at all time make sure tasks are done to perfection
Pros: make your envrioment like your home be happy
Cons: the long hours we work without stress shows we love our jobs
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Stay focus when working under pressure.
I am quick learner and I believe in a team work. even if i find something irritating.I try to avoid it unless it personally affects me. I am a very calm person and focused on multi tasking while being patient.
Pros: I am looking foe better opportunities along the bussines
Cons: I am willing to work long hours eg. 10 hours per day
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Experienced but less paid
Meet and greet Needs analysis Build rapport Offer solutions Be transparent Close Create customer Provide services Customer service Sales targets Admin Customer leasing Escalation Enquiries Long hours
Pros: No opportunities
Cons: Less pay for the job done
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Personal Attributes
I'm a non quiter first and foremost. I’m a diligent person with keen sense of responsibility and very eager to learn. I therefore approach every situation with open mind and without prejudice, as I believe a person is never too old to learn. Financial independence and employment stability are my ultimate goals in life and I therefore seek a stable career with more challenges to sharpen my efforts in accomplishing and meeting targets set. I am self motivated person and very dedicated to my work, I also cope well under strenuous conditions which demands full attention and achieving goals.
Pros: • First Aid - Level 1 • BCM Awareness for Operational Levels • Project Management • Customer Relationship: Ambassador Programme • Call Centre: The Art of Coaching • 8.ta Product Training Workshop • Negotiating with Success • IRTMS for Consumer Fault Reporting • Customer Problem Handling Fault Logging • CBS: Introduction to CBS Technical • Call Centre Selling Skills • Customer Relationship Skills • Dealing with Incapacity in the Workplace • CC: Coaching Concepts and Techniques • PABX Order Creation OptiCon Micro/IP32 • CC Operations & Workforce Management • CMSS: Adv Back Office - Res & Small Bus • Emergency Planning Committee
Cons: Hard working, Goals driven, SMART Model
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We working hard doing international enquiries
International Enquiries Connecting Call Conference calls Creating cards for Word Call World Call enquiries Connection Customer to International Working 24 hour shift working environment
Pros: no promotions
Cons: awkward shifts
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