Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Excellent learning curve
The company is a big company with a great learning experience, it has a great opportunity for growth and excellent channels to grow. The company is a great company.
Pros: Opportunity for growth, learning
Cons: Salary
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Great Skills and knowledge provider
Great working environment I'm able to work well under pressure now because towards the end of the month and the beginning that's when we are most busy with account queries and suspended services. I enjoy interacting with different clients that call in to be assisted with their account queries and technical issues. The colleagues are like family. It is a professional working environment that takes care of its employees.
Pros: Free lunch on public holidays
Cons: Little pay
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Excellent learning and experience curve
Some days were depressing and some were good depending on the rotation of shifts and the number of people in duty. A typical day fulfilled, I would complete the daily activities made by the company to monitor/improve performance, I would log in to my system, pick up calls take my break and lunch at the scheduled time then end my shift on time. I enjoyed working with team and the other teams I had a good relationship almost with everyone on the floor including managers. I have learnt to listen attentively and communicate effectively with everyone including the customers, I have learnt to resolve any technical queries regarding devices. The most challenging aspect was dealing with erate customers, conflicts of interests, overwhelming job demands.
Pros: Great opportunity for promotion
Cons: Long working hours
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Excellent learning curve
working with UK customers is the best. However the management at Aegis is sometimes poor. The overall experience of working there is Great. The hours should be limited though. Thanks
Pros: potential growth
Cons: long working hours
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Excellent learning curve
We don't need a weakened government but a strong government that would take responsibility for the rights of the individual and care for the society as a whole.Injustice anywhere is a threat to justice everywhere. The path towards a free society has not been simple. There are tragic and glorious pages in our history . Was it not enough punishment and suffering in history that we were uprooted and made helpless slaves not only in new colonial outposts but also domestically . Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that. Art, freedom and creativity will change society faster than politics
Pros: none
Cons: long working hours
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I am a customer service representative
AEGIS have helped me a lot with the experience but I feel like it's time to go for greener pastures.i haven't grow for t past 2 years and I work very hard but still no growth
Pros: None
Cons: None
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Gain a lot of experience from the company.- Your relationship with co-workers -it is the good one
Providing daily stats regarding the performance position of the team Motivating the team Listening to calls taken by the agents and providing coaching whilst handling escalations Managing the leave application process and providing incident reports Handling call centre staff resignations HR Policies and Procedures Answering inbound calls in order to ensure that customer queries are resolved Logging faults Concentrating on resolving issues and finding the root cause of the issue
Pros: odfkbdobgkdfohbkrf
Cons: fdkobhmjdfokjfokf
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New product and environment
Having working at Aegis I truly have to say that it was tapping in to q new environment which was so beneficial to me as I got learn more about travelling and having to liaise with United Kingdom Customer as it is the campaign that I am working in just a different kind if environment and also having to learn the culture of travelling from a different country, initially when I just aegis it was a bit of a challenge as the accent was a bit different from south Africa so over the time I've learned and have much broad knowledge of the calibre of customers they are which has made it easier for me to fully understand I love the fact that Aegis is a calm place to work in everybody respect each other around, as we are all a team. Hope this find you well Regards
Pros: Gaining of knowlegde
Cons: Less breaks
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Great training
I believe a little more can be offered as we working long hours and solve all kinds of queries from bills to technical support and orders the communication line is not so good between employer and employees as we get assigned to tasks there and there without any prior notice the training is good and extensive
Pros: Great learning step
Cons: Long hours less pay
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3 year in Aegis Technical Support, Report faulty, Billing Query and Quality Analyst
I am an experienced individual, who is flexible, adaptable and able to manage multiple priorities at the same time DUTIES Configurations on Routers Technical Support, Report faulty, Billing Query Quality Analyst
Pros: I am now looking to work in a performance-driven environment where exposure to my abilities/potential will be granted
Cons: 08:00 To 17:00
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