Overall

Promotion

Salary

Work/life balance

Culture

Leadership

Capita Reviews

 

Alrite

It's a okay company to work for but there is no growth in the company, the work and life balance is limited. What I would say that the people that work with you are the best to work at the fellow advisors and the culture aswell. Love the people that I work with.

Pros: None
Cons: No promotions

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Fine

Capita in itself is a fine company but certain people, team leaders and their managers think they can do as they please. Not all but definitely the unit I was in. I've been around in different units and nowhere else does the team leaders And operations manager do what the leaders in the unit i was in, do

Pros: Possible growth
Cons: No time for yourself

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Excellent

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Pros: Great opportunity given by them
Cons: Great moments

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Excellent learning experience

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Pros: Great opportunity
Cons: Proper working hours

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Personal development

Working at Capita has been an exciting and challenging experience. A typical workday involves receiving inbound calls from UK based customers related to account issues. We have a very transparent dynamic in our team which makes for comfortable interactions with colleagues. I've learned how to be more empathetic and understanding when it comes to specific queries and listening skills. I mostly enjoy the environment of youngsters and the ability to grow if you apply yourself. The most challenging aspect would be customer complaints and having to de-escalation customers that received a bad customer experience.

Pros: Growth availablity
Cons: Unpredictable shifts

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Excellent learning curve

Capita is a good company with a great working enviroment, colleagues become family. As dealing with customers requires great communication, problem solving. exception service, one has to always be professional, no matter what. As a webchat advisor, i need to be focussed, starting the day on a positive note, as i handle many different online queries, and I need to offer a solution, and also maintain brand protection as essentially, the compnay requires customers to operate and make profits. In my job role, I have learnt to work with speed, miimil error and achieve targets set out by the Company.

Pros: Great incentives
Cons: long working hours, very small salary

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Leadership skills course and liesing officer skill also health and safety skill

Thecommpany had a great working environment and the manager understand their team mates customer they were great but some day were better that the the othet s we learned how to deal with any kind of cust especially UK people they have there own way of doing this and what a special treatment they ewanthed to feel special and tand !y learning curse was to deal with complaint and train new candidates

Pros: Goal driven optimistic and embitious
Cons: Can go an extra mile if is required

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Capita Review

I like my job, I don't wake up in the morning and feel why do I need to do this, I deal with UK customers telephonically everyday with regards to online shopping, and love being able to assist being so far away however the relationship managers have with their colleagues is not what it is suppose to be. I won't very hard to meet exceed my targets but to not be acknowledged for it sucks. I've learnt alot of patience at this job. A typical day would be taking about 50-60 calls with varies queries. I'd say the most challenging would be when there is not much you can do for a customer after trying all avenues possible. I think because the company is so big you are nothing but a number no matter how hard you work, if you not favored you not acknowledgewo

Pros: You can make performance bonus in the middle of the month if you work hard enough
Cons: The hours are bad especially if you have a family.

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Ecellent learning environment

Its all aboutbwork, hkwever during breaks tyere are some time to play because there are a lot of board games availa People are very friendly and always willing to help you no matter how difficult things may be. I think this is the perfect working environment if the candidare just finished high school. on sight

Pros: Easily promoted
Cons: No cons

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Work experience

Within my work place we would have a meeting in the morning discussing our daily target. We are then motivated by our manager to do great. The environment is great since we work together as a team to assist should someone get stuck. Our company regularly have product training since we do very technical support, we are always sharpened with knowledge. I enjoyed working there because of growth capabilities and the opportunity that you are able to voice yourself when you are unhappy. The downside to this place is every month there are pay queries and the ability for them to sort it out as soon as possible. Your salary amount is always inaccurate

Pros: Salary queries. Pro's are the inventive
Cons: Pay queries, long hours

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