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Capita Reviews

 

Gained Experience

Great experience You find great people Long hours Egotistical management No managers, operation managers, directors that have any management and people skills. It's no longer an environment where we use to get us there,now it's only about getting your individual self there.

Pros: friendship
Cons: bad management skills

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Great compqny

The company is a well established company that is outsourcing in South Africa. They give loads of opportunity such as charity work and also groth within. The only downside is there are no set shifts for call centre staff however that is the agreement at the beginning as it is a call centre.

Pros: Groth
Cons: Shifts

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Excellent

Good company that has allowed me to interact with both local and international clients. It is good for the learning and gaining experience. Great co workers and managers and it allows those who are starting in the working field to find balance

Pros: Great experience
Cons: Shifts

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Excellent learning curve & gaining experience

Handling inbound calls & outbound calls. Changing tariffs & bundles Doing sim swaps Resolving customers query My relationships with my co-workers are good, no hassels they are always there to assist when I need help because theres always something new to learn and that I dont know. I have learnt more about what type of customers you will get through a regular day & how to deal with irrate customers. To stay calm and collective with difficult customers and always go the extra for customers thats what customer experience is all about . Making customers feel acknowledged, comfortable and feel at ease. I enjoy my job but sometimes its challenging because sertain customers can push you buttons

Pros: Bonuses, Shift Allowances & Extra Perks
Cons: Late Shifts

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Good company

Typical work day is speaking to UK customer regarding bills, Network,Port in Port outs etc. Very difficult customer that always expect you at your best. Customers that expects you to know everything, *even things that are outside your scoup. You as the agent would still go the extra mill for exceptional customer service. My relationship with co-workers makes its a fun working environment. I enjoy going to work and I've learnt a lot from currently employeer.

Pros: Work environment
Cons: Long hours little pay.

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Excellent learning curve

Its one of the best companies to work for. Great employer treatment and awesome perks Its a huge company but you will never feel that as everyone counts and your participation is very much appreciated

Pros: Great opportunity for promotion
Cons: Convenient working hours

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Excellent learning curve

Great working environment with enthusiastic and goal oriented workers. Embrace Empathy. Empathy is about objectively comprehending differing perspectives which in turn provides a wealth of insight into your perspective. Confidence Listen Actively Make fear your friend Improve Your Body Language Get Along With Others Get along with yourself Stop Procrastinating

Pros: Great opportunities which allows one to grow
Cons: Long working hours but fun too

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A well matured customer service

A typical work work starts well but very busy as we are a very big company that assist international clients, my relationship wit co-workers is very great as we understand we are a team and we need each other to make the working space a better place. I have learned patience and the hunger to be able to assist both our clients and as well as internal clients and that is my co-workers. I enjoy team buildings and lunch hours where we get a chance to look back and discus on how we can improve the service. Challenges are when the system is down or very slow and its frustrating for the clients

Pros: nothing major that happens in the call centre. its the same routine
Cons: being on time and doing what you are paid for and going extra mile

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Taught me accountability and taking iniciative

Capita has taught me how to be accountable and taking initiative. The growth is tremendous, you have young team leaders and young managers who are excellent at what they do. They always willing to assist and understand when circumstances are tough.

Pros: Young vibrant company, good people
Cons: Shift work

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Learnt to be patient.

Learnt to be patient and listen to customers complaints, I've learnt to be on time and that has added to time management Ive learnt from the company and also learnt to stand up for myself because of you do not have your back in the company they will make you a target. The relationship I have with my co-workers has been excellent as of the way we comfort each other when times are tough and we always work together to get our stats on target. Learnt to be patient and listen to customers complaints, I've learnt to be on time and that has added to time management Ive learnt from the company and also learnt to stand up for myself because of you do not have your back in the company they will make you a target. The relationship I have with my co-workers has been excellent as of the way we comfort each other when times are tough and we always work together to get our stats on target.

Pros: Impossible
Cons: 8 hours

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