Overall
Promotion
Salary
Work/life balance
Culture
Leadership
A new aspect of being in a Financial Service
On a daily basis I speak with different people and learn a lot. I enjoy the challenge it brings of being accurate and efficient at the same time.We learn from each other and always have to think on your feet.
Pros: Great opportunity to grow and venture into other departments
Cons: High calls volume
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Excellent learning curve
I love assisting members making sure they receive excellent customer service. I can work alone or in a team under pressure. I believe in planning my day; that way I get things done accordingly and accurately. I am a friendly person and get along well with my co workers. A typical day at Discovery would be a busy day in general and time play a very important role therefore you should be able to multitask , think quick always adhere to your schedule and resolve a member's query before ending that call, putting that member's needs first and act in the best interest of our members.
Pros: Opportunities are there for growth
Cons: incentives are based on member ratings and metrics
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Excellent fast growing company
I've learned a great deal working for this company. Whilst they give you a lot of support in difficult times, they also are very adamant on ensuring that business continues as usual. Being a nurse for many years, I'm used to working long hours, however, I've never worked such long hours as in the last two years of this company. Whenever there is a Take-on, we work strenuously long hours. We have the wonderful opportunity to work-form-home, however they also expect of you to do more than the guys in the office and work progressively longer hours than the office-based staff. At year-end, you are told that there is no budget for overtime, but you're expected to work after hours and weekends to ensure that all work are done within turn-around time. Team support are great, while Management doesn't always grasp the difficulties we deal with. This company are surely a marker leader, however promotion opportunity is non-existing if you're not a BEE candidate
Pros: World leader in medical aid management and a great source for social good
Cons: Long working hours, no promotion opportunity if you're not a BEE candidate
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Service Consultant
I have worked in three different departments in the past nine months. I am always willing and eager to learn new things. I love the people at Discovery, they are friendly and energetic. I currently assist with new applications. I start at 8am and leave at 4:30pm. I will be required to leave later when I start being audited. This is my second week in the new department. Assisting future members that are upset about the application process is the challenging part of my job. Since I am a friendly person, I manage to make them happy while I am assisting them.
Pros: Great opportunity for promotions.
Cons: Long working hours
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Good, learning curve
Its a good company to work for with great employees who are dedicated hardworking and responsible. The working environment is good and employees have a good working relationship. The company has taught me that in order to succeed in your role you need to give it your all, take responsibility and be open to learning. My challenge is when there is so much to do with limited resources and not enough headcount.
Pros: Great oportunity to discover your potential
Cons: Manager-Employee relationship
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Learning Customers
I started working at Discovery on the 26th of August 2015. It has been a real adventure and amazing as this is my first job. I work with great people who make me feel as if I'm not at work, that's what makes me feel really happy and relaxed at work. I have learnt alot about customer service and giving a customer value for their money and treating them with outmost respect. Most challenging aspect about my job is makig sure that customers are happy.
Pros: Great health
Cons: Getting to work early
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Excellent opportunity,enjoy new challenges
As risk manager and clinical auditing specialist, I work well with other co-worker, other departments and external parties. Enjoy working with data. Typical day at work is meetings with other department, implement and support risk strategies Analyze data and give feedback to other parties
Pros: great opportunity for promotion,building networks
Cons: long working hours,working from home,travelling
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I have gained a lot of experience and taught me how to be flexible.
a very fast paced company which helps you in achieving what you want and the relationships with co-workers is great and all understands what needs to happen. the most challenging aspect of the job is that things changes fast and projects are different where it leads you to be fast and be able to adapt to changes quickly.
Pros: Great opportunity for growth and learning
Cons: long working hours and fast changing environment
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Growth is Essential
I have a bubbly personality and able to work extremely well with people no matter the age, gender, race or title. I have good relations with All Colleague's. My work is not dependant on the team to get done but I work well within a team. The working envronment is not micromanaged but the work gets done accurately and timeously. I enjoy being able to be of assistence to the next person with the understanding I don't only represent myself but the brand too.
Pros: Enough room to grow
Cons: Not enough traveling in my current position
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