Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Managed various customer service teams
Managed and supported many campaigns to ensure perfect execution Manage a team of Client Relationship Managers including recruitment, training and coaching Manage key stakeholder relationships - financial advisors, partners and members/customers Ensuring that the team meets all and exceeds the Key performance indicators Ran various campaigns and projects that included onboarding of new products Root Cause Analysis on performance areas or KPI’s that affected the whole servicing environment Involved heavily in training and mentoring fellow Team Leaders in the GROW coaching methodology Relationship skills are my strong point and I kept attrition low in my department as a result of building strong solid relationships with my staff
Pros: Taking projects live
Cons: Stressful environment
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Excellent place to work
Discovery is an excellent company to work for as there is so much space for growth within my division and beyond, there is also much to learn on a daily basis. The people i work with also contributes to daily life at work and makes it a better day. My most challenging aspect of my job is dealing with difficult clients and bringing to a place of calmness.
Pros: Space for growth
Cons: Long hours
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Excellent company to work for but no growth in my line
- Generating Quotes for client on Health, Life, Invest & Insure - Tracking and following up on Policy requirements until policy is issued - Extensive knowledge of Discovery Insure (Short-Term Insurance) - Organizing promotional days for the Discovery Insure product - Scheduling of client appointments and ensuring the Financial Adviser is well prepared for meetings; - Scheduling of after sales service meetings - Handle clients in a professional manner - Deal with client requests including all emails and calls timeously and efficiently - Process client quote request urgently and follow up until closure - Deliver an excellent after sales service - Building of Financial Advisers pipeline of business - Finding and creating opportunities with new clientele
Pros: Great products and excellent support
Cons: Lapses
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Excerlint Learning Curve
I love working for Discovery as it is a great learning curve for me , I have a great boss and she is very understanding. I don't mind putting in the hours and work because I know that my boss and I work well together. If I am unhappy about things I can always speak to her and she does the same with me, in that way we grow together.
Pros: Teaches me to be more organised than i already am
Cons: Unstable salary
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Great exposure to new ways of working, results driven
Discovery is a great environment to learn new skills and be exposed to a deadline driven culture . Work life balance is at times overlooked in favour of delivery.
Pros: Opportunity to be exposed to skills outside of your primary function
Cons: Long working hours, lack of planning
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To be
I currently work for discovery a company that consists of 5000-10000 people and im a receptionist.I work in a team of 8 people 6 females and 2 males.My relationship with them is the beautiful and exciting relationship as we communicate and support each other .I have learnt how to be more patient and understanding.I really enjoy waking up and face my team on a daily basis as we have made a very good relationship among ourselves.My challenge aspects of my job is when we have a load shading or power failure as we have to attend to our millions of customers and visitors manually.
Pros: i was promoted to be a head of reception
Cons: 7 hours
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Not exactly what I expected
We go to all the government institutions to do presentations on our discovery funeral cover.its quit difficult to convince people who already have funeral covers with other companies as we are newly established on the funeral department. -we have to atleast sign up two clients per day. -on Fridays we would normally go meet at the office to go and submit our applications for head office. -There is not much of a relationship amongst employees in our department as we are competing against each other.sometimes people will steal your clients. -I have learnt to be self and target driven. -I enjoy meeting new people and working with different people on a day to day basis -What I have found challenging is depending on commission for a salary. Not having a manager or a leader to ask when I have things that I do not understand ,having to figure things out on my own as a new agent.
Pros: Great opportunity to become someone who's able to deal with day to day people
Cons: No basic salary
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I can come up with ideas
My job is had. I have have to go and look for clients any were I can think of to sell our Funeral Cover. The challenge is that i don't have a car. So I have to use public transport. But I enjoyed it some times because we have to go in defferent places to look for business around Cape Town. Another thing is that I get paid through commission. So the other month I get nothing if I have lupses.
Pros: I wish I can be the Manager one day
Cons: I can work long hours
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It was a good learning curve
I was doing billing administration. Withdraw members and additional of the dependant on the medical aid. Loading debit Order. Allocating payment. Loading a daily debit.
Pros: Certificationfor office administration
Cons: 8 hours
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Excellent culture
Discovery is one of the best Employers of choice because they liberate the best in their people. I worked with people who love what they do and being in the Group HR space taught me a lot about HR principles and the importance of communications. The most challenging aspect of the job was trying to come up with comms that are relevant, engaging and effective for different areas of the business.
Pros: Exponential room for growth
Cons: Sometimes we lacked team work
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