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merchants Reviews

 

My ecperince with a call center

I like the working environmet, there are learning opportunities as, one gets a chance to grow in knowledge and self development. They do training on new products evry now and then. Its just the working hours that are challenging, how ever i would say they need to train the team leaders , some of them dn't know how to speak to agents, no respect at all. I enjoy working with my team, we have unity and support for one onother. We do a lot of team building activities outside work and it's fun. otherwise its really is a good company. We have attence incentive of r200 only, i think there should be more especially with the long hours we work.

Pros: Great opportunities to grow
Cons: Long working hrs

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Bad Management Style at iSelect

I am wanting to leave because of management at iSelect. People is said to come first but they don't really. The new GM has no people management style and is very lethargic. Not also forgetting manipulative. Instead of working together towards an objective he works against you. He gives you work just to keep you busy rather than giving you tasks to be effective and efficient.

Pros: No more pros after previous management left
Cons: Plenty under this new GM at iSelect

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Great place to work and learn

Telephonic first line IT Support to 2 Dimension Data Clients (Neopak and Twinsaver) Remote Support via Secure VPN Connection Active Directory Password resets and Account Lockouts Logging and tracking calls on the ITSM call logging system, directing the calls to the relevant Dimension Data support departments.

Pros: Great place to work and learn
Cons: Bad shifts

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Excellent learning curve

Working at Merchants is very nice because you get to learn and experience many things in different department. The environment itself is very good its we are family but sometimes I feel like the management side is lacking most of the skills, sometimes they cross boundaries.

Pros: Great opportunity for experience
Cons: long working hours and shifts

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I have learned a lot at merchants

I want to go far like growing in the company cause i am a hard working person and i enjoy what i am doing most of the time.and i love working with people and the team building its the key to make the company grow

Pros: Non-Great opportunity for promotion
Cons: Long working hours

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I have gained an experience and have learnd a lot.

working at the company that i am in at the moment it is very fun and i love working wih my co-workers, i was looking fowrd into growing in within the company so few disapointments happend and i habe learned that acomodating other people is one of the most important keys in a company.

Pros: No much chances of promotions.
Cons: hours are cut down .

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Good commucation skills and target driven

I like working in an environment where there is a lot of enthusiastic young people who have a common goal,that is achieving business and personal goals consistently.I work.I get along with individuals who have good team spirit and who are willing to help others when they're struggling to meet minimum standards required.People see me as a ever ready and hardworking person who is determined to achieve goals.I've learnt to adapt in any situation and learn from previous mistakes that prevent me from reaching my target.Being in a team has taught me to be considerate of others feeling and not do or say anything offensive to fellow colleagues.I enjoyed working and sharing ideas with team mates so to achieve common goals.I find it difficult to sell when there is system problems.When target is not reduced ,it means I will work tirelessly and be under a lot of pressure.

Pros: One can progress from agent to coach or team leader
Cons: Early working hours eg.2am.I found it hard to wake up at times

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Have qualification for this post

I have 4years customer care expirience at bytes and currentely working at merchant.I can work underpressure.I know how to manage time im not a person who like to be late for starting time at work and absentisim is not my things. I can work extra mile .It is nice to work at merchats as im working with people.solving their quries;helping with general problems .loging resquest for customers,locking sim and phones.dealing with invoices and statements.my relationship with co worker its a very good one.giving best customer service is what im enjoying to do .the challenges is when i have to wait 48hours for the back office to attend the request.

Pros: I want growth
Cons: Shifts and long hours

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Good working experience

It's an open environment which entails dealing with customer on a daily basis assisting with different queries like minimising data and recharge issues most it's network to connection to the internet

Pros: There is plenty of growth
Cons: Long working hours

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Vibrant, intellectual & hard working

I have great work ethics , i would say in terms of doing best in my abilities to ensure that I do what is required from me & also have fun while working. I'm a humble kind, very friendly & well to communicate with as relationship concerns amongst colleagues. I have a positive effect on peoples lives which is part of human nature. What I've learned was how to be respectful in a working environment, being professional at all times and how to interact with clients . I have enjoyed being a call centre reason being because of certain customers that would need assistance based unexpected queries. What was the challenge of my job was definitely computers not working as it was supposed to. Different shifts I had to pursued.

Pros: i have sales consultant skills
Cons: yes, working for 8 hrs

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