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Learning curver
first company I've worked for and greatest teacher. I've worked with various departments' management and have learned a lot through them. not much growth opportunities but permanent jobs a great bonus
Pros: internet access
Cons: long hours
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Friendly work environment.
Being in a customer service environment has taught me to adapt to Changes in the work environment, familiarise myself with the ever changing system applications, the importance of confidentiality with client’s information and providing timeous feedback to clients as promised. My current duties and responsibilities include requesting FICA documents to ensure compliance. Performing document verification checks , authenticate clients telephonically via XDS for fraud prevention. I’ve also assist a Central Branch department where, in addition to scrutinising documents, my duties involved approving savings accounts and activating sms updates for new banking clients. I’ve attached my CV for your inspection and can be contacted on my cell or email. Yours sincerely Nandisile Mcotshana. 0833 74 52 85
Pros: Meeting clients expactations
Cons: working on weekends
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Good
Capitec is a good campany for someone who is straight from tertiary and only good for 1-2 years experience then move on with their real careers. There are long working hours and we even work on Sunday, there's no time to spend with friends and family.
Pros: Great job experience
Cons: Long working hours
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Learning environment
Its repetitive as you open accounts do loan applications and other transactions. My relation with my co workers is nuetral, i work well with all of them. I have learnt to give customer service, client comes first, good team work. I enjoy running the branch when given the opportunity to do so as i feel i have good leadership skills. Challenges is when clients ask for the impossible and then you try your best to give them what they want.
Pros: Quarterly increase based on performance
Cons: No room for growth
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Good learning curve daily
I am computer literate, friendly, a team player and work well under pressure. My duties were making sure that all the branch admin is up to date and filed accordingly,the branch is running smoothly and all clients are served within the specific time, train new recruits which i enjoyed the most,working with different characters and having to make sure that they all aim to reach the same goal was interesting and challenging. I take ownership and see all challenges to completion.
Pros: resoling client queries
Cons: lack of development
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Great learning experience , learnt a great deal about myself
my work environment at this stage is very difficult, i am seeking other work due to victimization from the other staff in the current work environment, it has been a great learning curve but feel i am worth more than being pushed down rather than built up. i enjoyed working with the clients and being at their aid when they needed assistance , i had many challenges though with clients who could not speak English or Afrikaans and tried to learn a few common African words relevant to the working environment , i have learnt that sometimes not every job is for you but its what you have learnt along the way that counts towards your feature and not every bad experience is a down fall in life.
Pros: great lerning experience for someone who would like to further thier career in finaces and banking
Cons: under staffed branches, stress , negativity
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I am a 30 year lady, i work ver hard and i work well in a team and also as an individual
we are responsible for the processing of debt review documentation, accepting restructuring proposals and auctioning them, and managing the clients debt review profile. We receive the debt review documentation from the debt counsellor. Action same on our debt review system (we generate COB, consent letters, change clients interest and instalments on SBL, etc). Furthermore, we follow up with debt counsellors on arrear payments and we also terminate debt review matters where payments were defaulted or where documents is outstanding to conclude the clients’ application.
Pros: it is a fastest growing company and it is well recognised, i have learned a lot in the branch level and also at the office environment
Cons: need to work very careful as we work with people's accounts
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Banking : recruitment
The most challeging aspect of the position is travelling to the Northern Cape and Western Cape. I attend to assessments, interviewing, branch visits.No collegues work alone and independently.Travel alone.Good realtionship with office staff
Pros: Good skills traning
Cons: extensive travelling
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Typical work day is having to serve at least 50 clients on your own daily, which is very challenging but having a team like my coworkers makes it easier as we rely on each other to come up with different ideas to how we can satisfying our clients and also making sure that each client doesn't have to wait for long to be served... We are trained to always put the clients primary needs first then explore what secondary need a client might have without them being aware that they had to begin with of which I enjoy the most because it helps you focus so that you can pick up links that will lead you to the unrealized secondary need..
Pros: teaches one discipline in a work place
Cons: very long working hours, day in day out with limited time to rest...
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Good learning stage
To be honest I am not happy at my current company. The hours are to long and I spend myday trying to get hrown people to do what they are supposed to do.
Pros: I am getting experience
Cons: Long hours
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