Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Great learning curve
I have the experiance and im looking for a challenge . I have worked under pressure sp that will not be an issue. My duties is to provide the best customer experiance. I have learned the culture of the united kingdom
Pros: great opportunity
Cons: long working hours
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Great company
Working for one of the world's largest international call centres constantly stimulates growth and development with a strong foundation that's structured with three strong pillars, which are one family one dream, want to work not need to work and performance through people. These pillars installed the correct attitudes and behaviors to network and skill share across the world. Enabling a multi skilled,multi racial, universal and adaptable mentality that realigned my focus towards building and developing more leaders to successfully achieve all goals set.
Pros: Nqf4 contact centre management qualification
Cons: 10 hour working days. Nightshift
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Getting the opportunity to be employed in your company
PROFESSIONAL AND PERSONAL SKILLS Ability to communicate well in a professional manner. Adaptable to work for extended periods to complete targets within timeline. Fast learner with an ability to quickly adapt skills and knowledge acquired. Previous sales experience Energetic, confident, patient and able to multitask. Microsoft skills Good interpersonal skills. Ability to work under pressure. Good reception skills Good presentation skills PERSONAL PROFILE I am a hardworking, independent, self motivated individual who is easily socialise and communicate with everyone unconditionally. I am a trustworthy candidate who has an ability to take on challenges and able to perform tasks that I am aquired to encounter or do in the workplace. I am easily adaptable to using new skills and technology and also go extra miles when performing my duties. I am self disciplined person and have good entrepreneurial flair.
Pros: Not being able to grow with in the company
Cons: Not feeling welcome in a working environment
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Great learning opportunity and growing in the indusrty
A typical work day is one of the most challenges that I face every day since im in a customer service industry so i manage it by taking every customer as valuable as the other and treat every call like my first call through out the day. As we are gathered in teams i work very well with my co workers and team mates as im also the second in charge for the team. I have learnt that in customer service indusrty you must be able to understand and value each customers need and be able to sort whatever querry that you receiving even if it for the first time. Learning and assisting customers to my best ability and receiving compliments with my job well done. Receiving a call from an irrate customer that is stressed and frustrated at the same time that require my assistance because at time the customer dont wanna listen but then because i was well trained i manage to calm and help no matter what the matter is about.
Pros: getting higher position
Cons: shifts
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Excelent learning curve
I’m highly organised, thorough and motivated professional, having solid experience in claims and a valuable background in customer service Working as a claims consultant, I am able to help clients to remain calm in stressful situations. I am often thanked for my assistance in making a tense situation less confusing and more manageable. In my career I have always been driven to balance between expected outcomes and full satisfaction of customers. I have an analytical mind, and am very much a team player who thrives in a stimulating and dynamic environment. I possess excellent communication skills, verbal and written. My goal is to continue learning and developing my expertise
Pros: iam highly organised
Cons: night shift
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Excellent learning curve
A typical work day, is when you are finding the clients that comes to you on chat unhappy or angry and you have to cool them down. You must be able to empathies with the customer, make sure that after the chat with you, the customers leaves very happy. At CCI there is a slogan that says, one family, one dream, the relationship with co-workers is wonderful. I have learned to be able to socialize with different people and different cultures, to understand other peoples behavior. What I enjoyed the most is the incentives that we received every month. The most challenging thing is when our clients are not happy and we have to work overtime and make sure we keep them happy, so that the business will be successful and we can have the job.
Pros: Great opportunity for promotion
Cons: Long working hours
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Good company to work for but no growth
I have learnt a lot working at cci working as customer service agent in one of the biggest local campaign. Started working as a prepaid agent there after moved to post paid which was completely different from prepaid. We were dealing with billing related queries, invoices and also adding services for customers. I enjoyed a lot working with my colleagues especially during our team buildings or during theme days where everyone would dress up according to the theme
Pros: Easy to make commission
Cons: Long working hours
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Good communication skill. Basic empathy and advanced empathy skills
I am a self motivated and welf driven person. Who enjoys creating a warm environment for people around me. I am hard working and excell in everything I do. The best aspect about my current job is the relaxed and warm environment. There is togetherness and we all enjoy working in a warm environment. What I have learnt about my job is that you get better by communicating with the people around you.
Pros: As I really work hard in what I do. I have recently become a top agent. This has opened more doors for me as I have been recogniaef by my managers
Cons: The issue with my current job is that we have to help 3 customers at the same time.
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Fast learner
A typical day at the office means I am on my toes Never complacent Always motivating my team to do better and disciplining those that are stepping out of line At the moment having a good balanced relationship is hard to achieve with co workers however I have managed to reach that level of acknowledgement on how to separate business from friends I have learnt never to be complacent and always looks for challenges I enjoy the engagement and being able to.share my knowledge and skills to others
Pros: Great chance to make money
Cons: Long working hours
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Energetic and fast leaner
i have learned a lot about computers including Microsoft word excel and power point we work on a night shift from 00:00 to 10:00 in the morning we update the information on the system about the policies that needs to be updated. everyone is friendly and we work in a very friendly and warm environment at first the most challenging thing was to work on a night shift but now I am used to it.
Pros: being able to be a data capture
Cons: 12 hours
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