Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Excellent communication skills strong English speaking, telephone atequate good negotiation skills
Hectic working hours, night and too much early shift like 6 am login and must be on time, too much pressure of answering calls and responding to emails at the same time, good working as team and individual awesome relationships with colleagues and team leaders /management. I've learnt to respect time,and clients no matter how bad my day can be always I must be on point and professional
Pros: Team leader or supervisor promotion
Cons: Complicated shift working hours
Was this review helpful? 
+0 
-0
Customer service
I loved working at merchants because of the environment and the people I work with, the salary yes it was not enough for the work we do/ The team leaders do work with us but the ones that have been recently got employed know nothing about the job, so management was bad. What I like at merchants is the environment, as I was a first timer at a call center industry
Pros: Growth
Cons: Late hours
Was this review helpful? +0 -0
Learning opportunities limited.
A permanent post would be most motivation for agent to better their work and willingness to give more to customers or clients. A salary increase would go along as the current income would assist in furthering careers, to better their growth within the company.
Pros: I have learned a lot in customer experience
Cons: limited chance in growth development
Was this review helpful? +0 -0
Growth within the company
It's good working for merchants it gives you many opportunities to grow within the company. It's does have best interest for the employees within the company.It offers future leader opportunities to the employees that wants to become leaders which is the good thing for employees becouse you get to be exposed to lots of things and also get to know people and learn to communication with different individuals
Pros: You get to grow as an individual
Cons: Working shifts
Was this review helpful? +0 -0
Learning curve
kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
Pros: work environment
Cons: salary
Was this review helpful? +0 -0
Teaches one to work under pressure
Well you learn that team work makes the dream work.We work together as a team in order to reach the target Nd get incentives. It always a business hectic day especially when there is a high call volume.I have learnt to control my temper cause you deal with different individuals ,you learn to share and most of all you learn to care for your colleagues more than yourself.I enjoy that for every great job you do you get rewarded.
Pros: Stepping stone
Cons: Flexible shifts
Was this review helpful? +0 -0
Learning and self development opportunity
Working in a call centre environment has taught me to alot of things namely being part of a team, the important of time management as its is my responsibility to log in on time for each shift as this is a real time environment calls come in at high rates everyday. I've also gained computer skills I'm able to navigate the system while listening to customers query- multitasking at its best ,cope with different people and situations. I've learned telecommunication ,problem solving techniques and critical thinking skills just to say the least. The working experience is fast past and crazy at times.
Pros: Self development
Cons: Late shifts and short breaks
Was this review helpful? +0 -0
I have learned a lot at merchants
I want to go far like growing in the company cause i am a hard working person and i enjoy what i am doing most of the time.and i love working with people and the team building its the key to make the company grow
Pros: Non-Great opportunity for promotion
Cons: Long working hours
Was this review helpful? +0 -0
Great learning curve and exposure to cooperate world.
A typical working is i walk in to office go through my mails for any emails from our UK based client. I pull data from the system based on the previous days data. I then do an analysis the data and draw a report which i provide to my operations manager or Call Center Manager. I manage the SLA, Occupancy and the overall daily performance of the team. I have daily meetings with either my operations manager, CCM or my UK based client. I then have built in weekly one on one sessions with my team in which i discuss development plans for each agent, catchup sessions and most importantly i have coaching sessions with my team.
Pros: Great working environment
Cons: Monotonous work,
Was this review helpful? +0 -0
My job description
I am sibongile sonkosi worked at Merchant as a customer service consultant and i learnt a lot especially when it comes to interacting with customers and ressolving their queries and problems , i have to deal with different kind of characters and understand different kinds of people , i know how to emphathise and be patient and carefully Listen to customers and also know that it is my duty to ensure that they are satisfied, i was good in working with my team and Always wanted to be no 1 amongst other teams, i knew i had to be presente everyday and Always arrive on time at work because punctually is important as there was a specific time to be logged in .
Pros: I was a call centre agent
Cons: We worked atleast 9 hours a day
Was this review helpful? +0 -0
Latest merchants jobs
Territory Account Manager (6 month contract)
Durban North
KZN Territory Account Managers (Merchants/Restaurants/Hospitality) - 6 month contract
Durban North
Fraud Consultant/Agent (3 month contract)
Johannesburg
Operational Technical Lead
Sandton
Support Admin Consultant
Pretoria
Head of Cards & Business Development (Kenyan Locals Only)
Kenya
Head of Cards & Business Development (Kenyan Diaspora)
Kenya
Intermediate Developer – Permanent / Cape Town / /Hybrid – R530k PA
CapeTown
Senior C# Software Developer with AWS – Cape Town (Hybrid) – Permanent – up to R1.1m per annum
CapeTown
SENIOR SOFTWARE DEVELOPER - (C# AND AWS) – CAPE TOWN AT R1.18MIL PER ANNUM (HYBRID)
CapeTown
© Copyright 2024 Zigo.co.za All Rights Reserved.
