Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Great learning experience
They have the most suitable training for an entry level employee. Growth, Skills, Knowledge. On occasions, they have fun activities for the staff. People are respectful towards each other
Pros: Good opportunity to acquire knowledge and skills for the workplace
Cons: Irrelevant South African time
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Potential growth
Merchants provide the best customer service training The work environment is great, There is room for growth provided as an individual you show interest. At merchants I have learnt how to interact with people how to manage people. I enjoy to share my skill with people working with people that are just employed teaching them what they should know on calls and system usage after training is great fun for me and working with different characters be it with irate customers, cologues that are impatient and rude that's what I love most of my job and working at merchants. MERCHANTS IS ABOUT PEOPLE FIRST AND EXCELENT CUSTOMER SERVICE
Pros: Great opportunity to grow and learn
Cons: Working night shift
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New experience and opportunity
Working in a call centre environment upgraded my multitasking skills, working both individually and as a team, communication skills, scheduling working times for over 3000 candidates. Being an outbound agent I learnt to retain customers to continue with contracts and advised them why they shouldn't cancel.
Pros: Learning environment opportunities
Cons: Transport and working hours
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Great learning opportunity
Calling outbound customers , insuring there cars life insurance and home and content Ensuring customes commit on the first call also cross selling to customers in the various sectors the company has to offer like health insurance , energy and gas etc...
Pros: Great work enviroment
Cons: Night shift
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I achieved to be on the top 10 four times in 12 months and won 4 awards certifications
I achieved to be on the top 10 four times in 12 months and won 4 awards certifications I achieved to be on the top 10 four times in 12 months and won 4 awards certifications I achieved to be on the top 10 four times in 12 months and won 4 awards certifications I achieved to be on the top 10 four times in 12 months and won 4 awards certifications
Pros: No opportunities for promotions
Cons: 9 working hours
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No growth at all
UnderpYed no growth at all.........'............... the form below to view average salaries and Merchants company reviews: Your review (at least 150 chars) UnderpYed no growth at all.........'............... Company review must be at least 150 characters long. Your review is not to sell yourself or give your job description (your CV does that)! Rather, give an accurate picture of what it's like to work at your company. Include things like: - A typical work day - Your relationship with co-workers - What you have learnt - What you enjoy most - The most challenging aspects of the job Submit
Pros: Experience
Cons: Long hours
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Learning
Good company indeed. Staff and managers are working well together. Each and everyday they provide their staff with fresh fruits. My position there was desktop support engineer to help staff with IT related issues or problems. I
Pros: Great opportunities
Cons: Overtime
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Learnt all forms of customer service
I am a very energetic and bubbly person. Always eager to learn, strive for growth and loves working in a team. My typical day consists of dealing with customer queries as well and product knowledge and technical skills My co- workers are amazing, always laughing, always supportive I love working with people, i strive for amazing and top quality customer service The most challenging part of my job, is when i am unable to match my customers needs
Pros: Broad spectrum
Cons: Not much growth opportunities
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Merchants experience
Being a call centre agent at merchants requires me to be at work on time on each scheduled day,assist clients with invoice disputes and network issues ,23 till 7th of every month is peak week high call volume,fun working environment, queries were also escalated by us to back office and did follow ups as well,kept calm when. I encountered a irate customer
Pros: I learnt a lot
Cons: Long working hours
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Develoment is available
the company offers development opportunities but their people first "company value" is not very well implemented. work day comprises of ad-hoc activities from my manager and some planned activities which are expected of me daily. my relationship with co-workers is very good as we are able to work together and complete tasks timeously. what I enjoy most about my work is the interaction with the people(service desk agents and operations managers)
Pros: development opportunities
Cons: underpaid but expected to go over and above
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