Overall
Promotion
Salary
Work/life balance
Culture
Leadership
KNOWLEDGE
I deliver a good service to vodacom users/customers by resolving queries for customers who experience problems about their sim card.i work in an environment where we being are grouped by different teams so that we can reach/provide the best service to our customers.To assist customers/individual or solving problems it improves the level of engaging with people,identifying and finding solutions, learn the manner of approaching so that you can resolve.i enjoy communicating,helping and also give back to those who seek for assistance by resolving their problems.I work in an environment where you work so hard,work flexible hours,contribute most of my time at work in such a way that you dont spend time with family and the salary is not satisfying at all,however,it can me the basic needs.
Pros: It is rare to ger the promotion because we are many,even if you can have many years working there.It is hard for the seniors to acknowledge our hard working
Cons: I work flexible hours and shift where by i dont have a permanent shift.
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I'm a fast learner
As a team leader everyday coming to work, i send daily stats, attendance register, deal with customers if there's a superior call. i am a team player, working with a group of people helps me to get along well with co-workers from Agent to Manager. I learned to be patient, working with both colleagues and customers, Administration, leadership skills. I enjoy working with people. The most challenging aspects of my job is deadlines, monthly reports but I am used to it now.
Pros: I know that i'm a hard worker if there's a ladder am willing to climb
Cons: I can deal with long hours
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Learnt all forms of customer service
I am a very energetic and bubbly person. Always eager to learn, strive for growth and loves working in a team. My typical day consists of dealing with customer queries as well and product knowledge and technical skills My co- workers are amazing, always laughing, always supportive I love working with people, i strive for amazing and top quality customer service The most challenging part of my job, is when i am unable to match my customers needs
Pros: Broad spectrum
Cons: Not much growth opportunities
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Excellent review
I'm a social media specialist and deal with marketing and customer relations. I enjoy working with a positive team. I've learned a lot about E-commerce and the social media marketing side. I really enjoy social media as it's easy to use and working on all the different platforms.
Pros: Hard working
Cons: Long working hours
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The envirenvironment around the company am working on
The company I am working on currently is very friendly environment nice place to work on ,my colleuge are very supportive to one another and we work as team, mostly challenging things is when recieving a high volume of calls, what I have learn is patients and communication and multitasking and what I enjoyed most is being around my team and to best to our daily jobs on customers service
Pros: yes
Cons: 9 hours
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I have attached a Cover Letter which details my journey with Dimension Data Company.
A typical work day - Your relationship with co-workers - My Relationship with my co workers has been excellent, we always work as a team to ensure that we share best practices and Train in an exceptional way - What you have learnt - Becoming a team player and ensure consistency in all that I do - What you enjoy most - Developing individuals and seeing them grow within the business unit - The most challenging aspects of the job - Receiving different people into the organisation and helping them grow and them adapting different behaviors
Pros: Exciting individuals coming for growth
Cons: working with different behaviors
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Excellent learning curve
At merchants( vodacom customer care) I used to take calls from prepaid customers and help them out their data problems , missing airtime and also phone activations. I had avery good relationship with my co-workers from the supervisor to other agents even the maintanance stuff. I have learnt so much about handling irrate customer queries over the phone . I enjoyed the problem solving experience i had there and also the opportunity to educate clients about products and services that the vodacom company has to offer. The most challenging aspect of the job was dealing with angry customers who does not even want to hear any explanation from the agent but i am glad to say that i managed them very well.
Pros: Great working enviroment
Cons: no growth
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Excellent learning curve
Great people and the company has great values. My typical workday starts by sending my morning update reports on yesterdays performance. I then have a meeting with my manager to review the reports, update her any new challenges or potential risks we might face durinb the day. I then go through my emails for all escalations that need to be sent to the client from our side or any escalations from the clint to us. I also go through all the errors picked by myself, our QA department or the client. I investigate eaxh error and provide feedback as to the cause of the error and what corrective measure have I done to prevent this from happening again I.e. coaching or disciplinary steps. I have daily coaching sessions with my team so as to try and manage the quality level of my team
Pros: Great learning opportunities
Cons: All the opportunities of the company are not readily available to us or explained to us.
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New experience and opportunity
Working in a call centre environment upgraded my multitasking skills, working both individually and as a team, communication skills, scheduling working times for over 3000 candidates. Being an outbound agent I learnt to retain customers to continue with contracts and advised them why they shouldn't cancel.
Pros: Learning environment opportunities
Cons: Transport and working hours
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Great learning opportunity
Calling outbound customers , insuring there cars life insurance and home and content Ensuring customes commit on the first call also cross selling to customers in the various sectors the company has to offer like health insurance , energy and gas etc...
Pros: Great work enviroment
Cons: Night shift
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