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Leadership

Metropolitan Health Reviews

 

Accountable, Excellent customer Service, Diverse.

My day includes assisting members & providers with benefit confirmation, claims enquiries, membership enquiries and authorization. my day is different on a daily basis, as I deal with different enquiries. I have learnt good communication skills. I have learnt how to deal with people of different personalities & characters. But mostly I love helping people though some enquiries need other departments assistance

Pros: Being 2nd in charge & been given the chance to be an Acting Team Leader
Cons: working under pressure and long hours

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Hard worker

Am 34yrs occ health nurse with 8yrs experience with required qualifications, Hard worker, professional Work experience Life occ health Dinoko health Impimeds occ health Metropolitan health

Pros: i like to learn new things every day
Cons: i work till i meet target

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To place on-line ads

Responsibilities and Duties • Answering calls from members and service providers to confirm benefits and assist with queries • First call resolution for resolving member and service provider queries • Ensuring the Scheme and in particular MH is not unnecessarily exposed to financial risk as a result of incorrect information being provided to members and service providers • Ensuring quality service, production, first call resolution and appropriate follow up to ensure resolution of queries which delivers effective individual contribution towards service level agreement compliance • Client retention and goodwill by effectively resolving queries from members, employer groups, service providers and the Scheme • Understanding and effectively using the call centre telephony system and workflow management system

Pros: great opportuity
Cons: normal working hours

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Excellent service

engagement with customer,resolve customer queries,Excellent customer service skills,Excellent communication skills ,Striving for continued excellence,team work,time keeping, Monitor the telephone accounts of the team to ensure prudent utilization of telephone resources

Pros:  Quality and process management to ensure efficiens in servicing members, responding to their queries
Cons: experiencing high volumes of calls

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Learning more about the medical aid industry and client service

I am resolving client's complaints over the phone, confirm benefits and educate the clients about benefits and processes and procedures of the scheme. We are a small team, we are close and work well together and I enjoy resolving complicated or challenging queries. I am learning more about closed schemes and the government medical scheme. the most challenging aspect of the job is dealing with the emotions of members who don't have benefits and really need them at the time or the member was not aware that the dependent was not covered. I still want a more challenging role as before and currently looking to grow and be a team leader.

Pros: Learning more
Cons: Doing the same thing for a number of years

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Good place to learn and grow with lots of potential

place to learn and grow with lots of potential, managers are very helpfull in guiding you to achieve Personal development plan and achieve targeted goals

Pros: promotions
Cons: they can overload you with responsibilities

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Communication

Communication and listening is key to being effective in any environment. My role in the organisation required working independently and as part of a team. I enjoyed liaising with different stakeholders which helped me with my development. I was seen as a mentor by my co-workers which indicated that they trusted and valued my input. Our management team often included me in adhoc projects which allowed me to prove my research and problem solving skills. The challenges I was faced were mainly with some attorneys who were not prepared to forge better relationships with administrators of the medical aid scheme administrators..

Pros: Communication with different stakeholders
Cons: Opportunities for promotion

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.............

GOOD DAY IM SUBMITTING THE ENCLOSED RESUME FOR CONSIDERATION. MY BACKROUND HAS GIVEN ME THE HANDS-ON EXPERIENCE IN ALL FACTS OF CUSTOMER SERVICE AND CALL CENTRE THAT WILL CONTRIBUTE TO YOUR ORGANIZATION’S GOALS AND OBJECTIVES. THANK YOU

Pros: ..............................................
Cons: ............................................

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Excellent experience

I AM A YOUNG LADY WHO ENJOYS A DYNAMIC WORKING ENVIRONMENT AND WOULD LIKE TO BE EXPOSED TO NEW AND EXCITING CHALLENGES, I AM A KEEN LEARNER, EAGER TO ACCEPT RESPONSIBILITY AND I AM COMMITTED TO MY WORK. I HAVE GOOD PEOPLE SKILLS AND HAVE THE ABILITY TO WORK UNDER PRESSURE .MY TELEPHONE MANNER IS EXCELLENT AS I HAVE WORKED IN POSITIONS THAT REQUIRE BOTH EFFICIENCY AND THE ABILITY TO THINK ON ONE’S FEET WHILE ALSO BEING POLITE BUT FIRM . I AM LEVEL HEADED AND POSSES GOOD LEADERSHIP QUALITIES. SHOULD MY APPLICATION MEET YOUR APPROVAL, I WILL BE AVAILABLE FOR AN INTERVIEW TO OUR MUTUAL CONVENIENCE. IF YOUR COMPANY EXPECTS A GREAT DEAL OF DEDICATION FROM THEIR EMPLOYEES, THEN I WILL BE A VALUABLE ASSET TO YOUR ORGANIZATION

Pros: nothing much but i have grown
Cons: long working hours

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Clint Centricity -Fraud Awareness -Accountability -Team work

Name of Company : Metropolitan Health Position Held : Customer service agent Duties - Answered calls via vital pertaining to Membership. - Pre-screening claims: Identify payments and error Rejection and repressing account - Confirming Benefits. - Providing quick and efficient response to members. - Assist with all membership enquirers - Ensuring that the customer receive service that exceed Their expectations. Duration : 01 February 2013 – To date

Pros: non
Cons: 08:00 to 17:00

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