Overall
Promotion
Salary
Work/life balance
Culture
Leadership
Good working experience money can't buy.
Hi, Walter here, presently working for Multichoice, Inbound division. Been permanent now for over 5 years and so far and still loving it. I'm studying Diploma in Marketing, I have Higher certificate already, which I completed last year December. I'm presently looking for something that will challenge me, my area of expertise is customer care, on the contact centre environment, liaison with customers via the written communication or over the phone. So far I have learned far greater deal on how to handle complex queries, how to sell, cross sales and up sales. And the challenging part of my duty is when out server or system is down, as I love my job and putting a smile on my customer's face fulfill me. I have a good relationship with every co-worker I come across on my division and also the other departments because at the end of the day team work conquers bad customer experience. King regards, Walter Leshage
Pros: Great salary and some staff discounts that we as employees benefit from.
Cons: Late shifts that ends at 23:00
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It was an excellent learning curve
Working at Multichoice was good because I leaned to deal with doggy customers.it was also good to meet different people (coligues)..The good thing about the company was we used to get inserntives when you met the targets,you were also able to have the opportunity to look after the them when the supervisor is not available.The challenging part was theshifts., but all I can say I enjoyed working there
Pros: Getting inserntives
Cons: The working shifts
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Learning experience
The company is young and vibrant with lots of energy and excitement. You had flexibility in terms of both your working hours and your work. You were allowed to make decisions which you deemed beneficial to your work. Worked alongside sonsome of the best people in the industry who were very passionate about their crafts. The one challenging aspect of the job was that sometimes changes took long to be implemented.
Pros: Great learning opportunity
Cons: Limited growth
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Excellent learning curve
an excellent company working environment with sociable people and company who helps the employees to be better everyday space for creative. Provide benefits and take care of the employee
Pros: Great opportunity for promotion
Cons: Long working hours
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Excellent Administrator
I am officially employed until 31 August 2019 at Multichoice. The company is retrenching. Been working since 21 June 2019. I am available from 1 Sep 2019.
Pros: Great opportunity for employment
Cons: Overtime
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Excellent learning curve
Great people to work with. Lack of management skills Work 6 days a week never know which day you're off till a day before During lockdown they had workers working more than 10 hours a day for the normal pay they'd receive for that working day
Pros: Great opportunity for experience
Cons: Lack of management
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Excellent
I have a learnt a lot at Multichoice.. in terms of customer focus and skills like query solving and also have grown a lot in terms of team work and executing tasks efficiently.. Multichoice is a great company to work for it take care of its employees in every way and they pay good salaries of which it is something we need when we work afterall. I believe I have been of immmece and important character in the Multichoice environment.. I have contributed to in their subscriber growth and also being the driver of cohesion amongst employees for better working environment..
Pros: Happy environment
Cons: Growth is very slow
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Resume
I have over 10 years progressive experience in customer care. I would like to work in an organization where I can use my customer care experience and my qualification in Education training and development. Excellent communication, interpersonal and conflict -management skills as well as writing skills. The job I am applying for is a good opportunity for me to work actively and productively in my field of expertise and apply my skills.
Pros: great benefits
Cons: long working hours
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Fun Environment
Customer oriented area- Customer satisfaction is key and everything revolves around giving kick ass customer service. Love interacting with different people and enjoy helping them get results. There are always great opportunities for growth arising.
Pros: Growth opportunities are always available
Cons: Long Shifts are sometimes draining
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Responsible for taking incoming calls
Motivational letter of Sibulele Noluvuyo Majongile I am a well presented, well manner and articulate helpdesk support with extensive experience of performing diagnostics and resolving customers technical problems telephone and email and one on one. Responsible for taking incoming calls and providing efficient customer support for all first line support issues in the company.
Pros: It is a great enviroment
Cons: shifts
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